Darelle Bailey Jr
Baltimore,MD
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Team Leader
Chick-fil-A
Woodlawn, MD
06.2019 - Current
- Offer training and guidance to team members and new hires.
- Provide customer service to guests.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Making sure food and fridges are at appropriate temperatures.
- Increased Customer Satisfaction by 15%in two months
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Administrative Assistant
Lemon Drop Events
Baltimore, MD
06.2021 - 03.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed database systems containing customer contact information.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Increased Customer Engagement by 25%
Education
Some College (No Degree) - Music Production And Recording Technology
The Community College of Baltimore County
Catonsville, MDSkills
- Mentoring
- Coaching
- Complaint resolution
- Key performance indicators
- Giving constructive feedback
- Process improvement
- Conflict resolution
- Problem-solving
- Multitasking
- Verbal and written communication
- Teamwork and collaboration
- Workflow management
Timeline
Administrative Assistant
Lemon Drop Events
06.2021 - 03.2023
Team Leader
Chick-fil-A
06.2019 - Current
Some College (No Degree) - Music Production And Recording Technology
The Community College of Baltimore County
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