Open To Work
Daren Ashley
Cashier
Akron,OH
Summary
Dynamic Team Leader with proven expertise in quality control, policy enforcement, and customer relationship management. Successfully optimized team productivity while resolving customer complaints to enhance service delivery. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Team Leader
Goodwill Industries Of Greater Cleveland And East Central Ohio
Cleveland
08.2018 - 01.2026
- Supervised team operations to ensure efficient workflow and adherence to policies.
- Trained new employees on best practices and safety procedures in retail environments.
- Assisted in inventory management, organizing stock for easy access and visibility.
- Conducted regular team meetings to communicate goals and address concerns effectively.
- Collaborated with management to implement training programs for staff development.
- Enforced quality control measures to maintain standards of cleanliness and presentation.
- Facilitated donation processing by organizing items for sale in retail store sections.
- Delegated daily tasks to team members to optimize group productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Maintained daily inventory to facilitate successful material distribution.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
John F Kennedy
Cleveland, OH05-1985
Skills
- Team leadership
- Employee training
- Inventory management
- Quality control
- Policy enforcement
- Customer relationship management
Certification
Forklift operator - Issued by Goodwill
Work Preference
Work Type
Full TimeTimeline
Team Leader
Goodwill Industries Of Greater Cleveland And East Central Ohio
08.2018 - 01.2026
High School Diploma -
John F Kennedy