Darenae Alexander

• Served as the primary liaison between patients, healthcare providers, and insurance companies to ensure accurate appointment scheduling and efficient care coordination

• Verified insurance eligibility, benefits, and prior authorizations, utilizing systems such as Epic and E360 to maintain up-to-date and compliant patient records

• Resolved patient inquiries related to insurance coverage, billing, and scheduling, enhancing patient satisfaction and reducing delays in care

• Maintained current knowledge of insurance guidelines, payer requirements, and medical office protocols to support accurate scheduling and verification processes

• Delivered high-quality customer service by resolving billing inquiries, managing service activations, and addressing account discrepancies with accuracy and professionalism

• Utilized CRM systems to document customer interactions, ensuring data integrity and enabling streamlined communication across departments

• Applied problem-solving skills to deliver tailored solutions, contributing to increased client satisfaction and long-term customer retention

• Demonstrated attention to detail and compliance with company policies—skills directly transferable to verifying insurance information and scheduling appointments accurately

• Oversaw daily administrative operations, including staff scheduling, invoice processing, payroll, and client communications, ensuring accuracy and efficiency

• Supervised team members to maintain service quality, meet deadlines, and support smooth day-to-day operations

• Coordinated appointment schedules and adjusted timelines to accommodate client needs and service availability

• Responded to time-sensitive inquiries and provided accurate information regarding services, timelines, and documentation requirements

• Monitored and organized incoming documentation, ensuring timely processing and accurate data entry into internal systems

• Collaborated with vendors, clients, and internal departments to support consistent communication and operational alignment

• Developed and implemented office procedures to improve workflow, task tracking, and communication efficiency

• Maintained detailed client records, service contracts, and compliance documentation, demonstrating strong organizational and record-keeping skills

• Provided professional customer support and resolved service-related issues through clear communication and effective problem-solving

• Maintained professionalism and composure in high-pressure situations, resolving customer disputes with empathy and efficiency

• Responded to inquiries regarding products, services, and company policies, ensuring clarity and satisfaction in all interactions

• Handled escalated concerns and provided prompt, effective resolutions that balanced customer needs with company standards

• Delivered exceptional customer service that contributed to increased loyalty and repeat business

• Mentored and supported new team members through training and coaching, reinforcing a strong, service-oriented team environment

• Demonstrated consistent attention to detail and a customer-first approach to problem-solving and service delivery