Daria Georgiyev
Denver,CO
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Starbucks. Proven ability to enhance customer experiences through active listening and problem-solving. Proficient in cash handling and espresso machine operation, consistently maintaining cleanliness and efficiency. A team player who thrives in fast-paced environments, ensuring satisfaction and loyalty. Fluent in Russian and Ukrainian.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
01.2025 - 01.2026
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Maintained cleanliness and organization of workstations to ensure safety and efficiency.
- Operated cash register, processed transactions accurately, and balanced cash drawer daily.
- Collaborated with team members to streamline operations during peak hours for improved service speed.
- Monitored inventory levels, restocked supplies, and placed orders as needed to prevent shortages.
- Engaged customers in conversation, enhancing their experience while promoting seasonal offerings and loyalty programs.
Customer Service Representative
King Soopers
01.2024 - 01.2026
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Resolved customer complaints efficiently, ensuring satisfaction and quality
- Educated customers on promotions and loyalty programs, driving engagement and participation.
- Trained new staff on customer service protocols and operational procedures, fostering a collaborative environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Waitress
IHOP
03.2022 - 2023
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to ensure timely order delivery.
- Managed multiple tables simultaneously while ensuring guest satisfaction.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Team Member
Chick-fil-A
05.2020 - 06.2021
- Assisted in preparing food items according to Chick-fil-A standards to ensure quality and freshness.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Operated kitchen equipment safely and efficiently while adhering to safety protocols.
- Supported promotional initiatives by effectively communicating menu updates and seasonal offerings to customers.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Hope Academy
Arvada, COSkills
Time management
Friendly and outgoing
Attention to detail
Team player
Problem-solving
Cash handling
Opening and closing duties
Active listener
Cleanliness
Exceptional customer service
Adaptive and creative
Order taking
Espresso machine operation
Cash register operation
Safe food handling
FLUENT IN Russian and Ukrainian
Timeline
Barista
Starbucks
01.2025 - 01.2026
Customer Service Representative
King Soopers
01.2024 - 01.2026
Waitress
IHOP
03.2022 - 2023
Team Member
Chick-fil-A
05.2020 - 06.2021
High School Diploma -
Hope Academy