Darian Burton
Coral Springs,Florida
Summary
Well-rounded professional with strong clerical and team support skills. Proficient in scheduling meetings and appointments, as well as organizing office operations. A punctual individual dedicated to meeting customer needs and meeting office demands. Detailed Client Service Associate known for having excellent organizational skills. Gifted at working with all types of customers. I am looking for a new role where hard work and dedication will be highly valued. Organized and efficient Office Support Staff Member with wide-ranging experience in administrative tasks, including scheduling, correspondence, and customer service. Notable ability to multitask and manage various office systems while maintaining high levels of organization. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
13
13
years of professional experience
Work History
Office Manager
DAD-TAC LLC
04.2021 - Current
- Responsibilities include setting up meetings with clients and making sure the correct information is provided to the owner for the bid presentation
- Review resumes and assist with interviewing applicants
- Review all contracts and contact customers to ensure that the work offered are meeting and/or exceeding expectations
- Input any information that is required to be in the system
- Responsible for ensuring payroll is completed on time and review bookkeeping with the owner at the end of each month
Member Service Representative/ Backup Supervisor
Centers Plan for Healthy Living
Coconut Creek, Virtual
09.2019 - 04.2021
- Assist members with getting in contact with their care manager, book medical transportation trips, locate members incontinent supplies, assist providers with obtaining information about members to better assist with acquiring prescriptions
- I also assist with billing and authorizations as needed for members and their medical providers, as well as handling grievance and appeal calls
- I am also a backup on call supervisor as needed
- When training classes are released, I am responsible for accessing their work progress
Customer Service/Fraud
SITEL
Pompano Beach
08.2015 - 12.2016
- Investigated and resolved fraudulent cases for Capital One
- Assisted with incoming customer service calls as needed in a fast-paced call center environment
- Made sure all cases assigned to me were completed to the customers’ satisfaction
- Entered information in the system during phone call
- Contacted different departments and worked with others both in and outside of the company to get the cases resolved to the customers’ satisfaction
- Also was assigned escalated cases
Customer Service Representative
Teleperformance Call Center
North Lauderdale
07.2012 - 07.2015
- Answered incoming customer service calls in a fast-paced atmosphere
- Assisted customers with billing questions, equipment inquiries and resolved issues with software as needed
- Made sure customers were completely satisfied at the end of the call or assisted in helping them reach the correct department as needed
Education
Certificate - State of Florida Child Care
Nova Southeastern University
Davie, FL05-2015
Diploma -
Blanche Ely High School
Pompano Beach, Florida01.2012
Associate of Arts - Liberal Arts
Broward Community College
Coconut Creek, FloridaSkills
- Web-Based Resource Utilization
- Fast Typing Ability
- Customer service
- Data entry
- Scheduling meetings
- Payroll administration
- Employee training
- Conflict resolution
- Microsoft Office
- Time management
- Record keeping
- Customer relations
- Office management
- Documentation and control
- Mail handling
- Office administration
- Clerical support
- Workflow planning
- Organizational skills
- Team supervision
- Scheduling
- Staff hiring
- Employee supervision
- Relationship building
- Administrative support
- Training and coaching
- Credit and collections
Timeline
Office Manager
DAD-TAC LLC
04.2021 - Current
Member Service Representative/ Backup Supervisor
Centers Plan for Healthy Living
09.2019 - 04.2021
Customer Service/Fraud
SITEL
08.2015 - 12.2016
Customer Service Representative
Teleperformance Call Center
07.2012 - 07.2015
Certificate - State of Florida Child Care
Nova Southeastern University
Diploma -
Blanche Ely High School
Associate of Arts - Liberal Arts
Broward Community College
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