Darian Cerin
Santa Clarita,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Guest Experience Leader
Lululemon Athletica
10.2022 - Current
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
Cook/Cashier
Waffle Love
03.2021 - 03.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Retail Sales Associate
Nike Clearance Store
03.2019 - 01.2020
- My duties included answering customer inquiries regarding Nike goods and services, helping shoppers locate items, recommending suitable products, organizing merchandise on the sales floor, and assembling in-store displays
- Cleaning work areas and performing cashier duties as needed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Sales Advisor
Calvin Klein Outlets
10.2018 - 01.2019
- Demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in a display of merchandise, or organizing the selling floor and stock areas
- Assisting foreign customers around the language barrier.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
Stock Merchandiser/ Sales Advisor
Lucky Brand Flagship Store
10.2018 - 01.2019
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Games Operator
Excalibur Fun Dungeon
04.2018 - 10.2018
- Be able to communicate effectively in a professional manner with coworkers, supervisors, and guests.
- Increased game revenue by promoting upsells and add-ons to players effectively.
- Achieved high levels of customer satisfaction through consistent delivery of friendly service and quick problem resolution when issues occurred.
- Implemented effective promotional strategies to increase foot traffic at the game station, resulting in higher revenues for the business.
Education
No Degree - Kinesiology
University of Nevada Las Vegas
Las Vegas, NVNo Degree - Criminal Justice
College of The Canyons
Santa Clarita, CASkills
- Fluent in Spanish
- Multitasker
- Motivated
- Organized
- Self Cared
- Leadership Qualities
- Guest experiences
- Exceptional communication
- Complaint Handling
- Team member development
Timeline
Guest Experience Leader
Lululemon Athletica
10.2022 - Current
Cook/Cashier
Waffle Love
03.2021 - 03.2023
Retail Sales Associate
Nike Clearance Store
03.2019 - 01.2020
Sales Advisor
Calvin Klein Outlets
10.2018 - 01.2019
Stock Merchandiser/ Sales Advisor
Lucky Brand Flagship Store
10.2018 - 01.2019
Games Operator
Excalibur Fun Dungeon
04.2018 - 10.2018
No Degree - Kinesiology
University of Nevada Las Vegas
No Degree - Criminal Justice
College of The Canyons