Darian Johnson
New Orleans,LA
Summary
Dynamic and detail-oriented receptionist with proven expertise at Omni Hotels & Resorts. Excelled in customer relations and data entry, ensuring seamless appointment management and client satisfaction. Recognized for exceptional organization and time management skills, effectively resolving customer issues while maintaining a welcoming environment. Committed to delivering outstanding service and support.
Overview
2025
2025
years of professional experience
Work History
Host
T-Mobile, Custom Wireless
Kenner, LA
2015 - 2016
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions
- Informed of accurate wait times
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Waitress
Red Lobster
Metairie, LA
2016 - 2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Semolina
Houston
2017 - 2019
Receptionist
Cambria Hotel & Suites
Houston, TX
2018 - 2021
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled central telecommunication system, ensuring accurate call direction.
Receptionist
Omni Hotels & Resorts
Houston, TX
03.2023 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Associate of Arts - Dental Assistant
Career Step
OnlineSocial Media Marketing
Southeastern Louisiana University
Hammond, LA05.2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- File management
- Multi-line telephone operation
Timeline
Receptionist
Omni Hotels & Resorts
03.2023 - 01.2025
Host
T-Mobile, Custom Wireless
2015 - 2016
Waitress
Red Lobster
2016 - 2017
Waitress
Semolina
2017 - 2019
Receptionist
Cambria Hotel & Suites
2018 - 2021
Associate of Arts - Dental Assistant
Career Step
Social Media Marketing
Southeastern Louisiana University