Hi, I’m
Darian Ledesma
Fresno,CA
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and loyalty. Skilled in multiple positions with exceptional customer service, demonstrating a high-energy attitude and adaptability. Excelled in leadership roles, improving team efficiency and operational standards. Mastery in multitasking and stress tolerance, committed to excellence and positive outcomes. I am an extremely driven individual, I work well with others but also have the ability to thrive when handeling tasks on my own. Im looking for a position out of my comfort zone that will help me grow as an individual and in the work place. Whether I have specific training focused on a specific job title or not, I am a fast learner and my work ethic will continue to prove why I would be an amazing asset to your team!
Overview
14
years of professional experience
Work History
7 Eleven StoreFresno, CA
Manager
12.2022 - 07.2023
Job overview
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Organized special events such as conferences or training sessions for employees.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Driver/ShopperFresno
Doordash
01.2021 - 11.2022
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Buffalo Wild WingsFresno, CA
Server/waitress
06.2021 - 09.2021
Job overview
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Pizza HutFresno
CSR/Cashier
07.2019 - 04.2021
Job overview
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- cooked, cleaned and perform a range of duties as requested.
- prep, close, open and shift lead.
- management training
WinCo FoodsEugene, OR
CSR/Cashier
04.2009 - 06.2012
Job overview
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Gathered feedback from customers regarding products and services.
Education
Fresno City CollegeFresno, CA
Some College (No Degree) from Accounting and Business
Skills
- Server training
- Food safety practices
- Price memorization
- Exceptional customer service
- Positive and professional
- Dining customer service
- High-energy attitude
- Adaptive team player
- Researching
- Filing
- Product restocking
- Shelf merchandising
- Shelving of products
- Truck unloading
- Product tagging
- Loading and unloading
- Multitasking Abilities
- Stress Tolerance
- Professionalism
- Basic computer skills
- Multitasking
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
7 Eleven Store
12.2022 - 07.2023
Server/waitress
Buffalo Wild Wings
06.2021 - 09.2021
Doordash
Driver/Shopper
01.2021 - 11.2022
CSR/Cashier
Pizza Hut
07.2019 - 04.2021
CSR/Cashier
WinCo Foods
04.2009 - 06.2012
Fresno City College
Some College (No Degree) from Accounting and Business
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