Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Darian L. Thompson

Hollywood

Summary

Dynamic and results-driven professional with a diverse skill set and extensive experience in a reputable organization. Committed to demonstrating a strong work ethic while contributing to team success and achieving organizational goals. Eager to embrace opportunities that foster personal growth and further educational aspirations, ensuring mutual benefit for both the organization and individual development.

Overview

4
4
years of professional experience

Work History

Customer Service Supervisor

Burlington
09.2022 - 03.2024
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

E-commerce and Marketing Executive

Master Mac Food Store
12.2021 - 07.2022
  • Planned and executed marketing campaigns to target groups, areas and wider community.

Healthcare Associate

Hinduja Global Solutions
08.2020 - 11.2021
  • Contributed to organizational success by providing exceptional customer service and cultivating positive relationships with patients, families, and healthcare partners.

Technical Support Agent

Itel BPO Solutions
09.2019 - 07.2020
  • Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.

Education

Bachelor of Science - Legal Studies

University of Central Florida
Orlando, FL
11-2027

Associate of Arts - Legal Studies

Broward College
Fort Lauderdale, Florida
05-2025

High School Diploma -

St. Georges College
Kingston, JA
01-2019

Skills

  • Proficient in Microsoft Office Suite
  • Proficiency in Windows and Macintosh software and devices
  • Customer service
  • Multitasking and organization
  • Team leadership
  • Team development
  • Proficient in Adobe Photoshop
  • Intermediate Spanish Speaker
  • Problem-solving

Accomplishments

  • Fusion BPO Top Performing Sales Agent (Nations Lending June and July 2021)
  • Best Customer Service Representative (Altice & TiVo November 2019)

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Customer Service Supervisor

Burlington
09.2022 - 03.2024

E-commerce and Marketing Executive

Master Mac Food Store
12.2021 - 07.2022

Healthcare Associate

Hinduja Global Solutions
08.2020 - 11.2021

Technical Support Agent

Itel BPO Solutions
09.2019 - 07.2020

Bachelor of Science - Legal Studies

University of Central Florida

Associate of Arts - Legal Studies

Broward College

High School Diploma -

St. Georges College

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