Melissa Kelsey Lynch

Customer Service Supervisor 10/2024-current

• Complete paperwork and computer entries related to boarding and deplaning passengers
• Improve customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Keep a close eye on security concerns and adhere to all related requirements
• Supervises and coordinates daily activities of employees to ensure safe and effective operations
• Deliver exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills

Red Coat Agent 11/2022-10/2024

• Manage gate and cabin services for each flight
• Utilize PA system to make announcements regarding flight information.
• Process reservations and assist passengers with check-in process
• Promptly handle lost or damaged baggage claims

• Established and enforced rules for behavior and procedures for maintaining order among preschool students
• Assisted teachers with lesson preparation and curriculum implementation
• Supported lead teacher with daily classroom activities
• Assisted with or led story time by reading books to children
• Maintained hygiene of students by changing diapers and potty training
• Arranged classroom furniture and learning materials to keep areas neat
• Organized and maintained supply rooms and library
• Supervised students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments

• Built and strengthened positive relationships with students, parents and teaching staff
• Implemented hands-on, play-based strategies such as games and crafts for experiential learning
• Promoted good behaviors by using positive reinforcement methods
• Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors
• Cleaned and sanitized toys and classrooms proactively and per mandated daily cleaning protocols
• Maintained accurate daily records of children's individual activities and meals