Darian Nez

• Conducted vehicle inspections to assess repossession readiness.
• Coordinated with local authorities to facilitate secure vehicle recovery.
• Utilized tracking software to locate vehicles for repossession efforts.
• Documented detailed reports on repossession activities and vehicle conditions.
• Communicated effectively with customers regarding payment issues and repossession status.
• Collaborated with team members to streamline the repossession process.
• Adhered to legal guidelines during asset recovery operations.
• Maintained organized records of all recovered vehicles and transactions.
• Organized paperwork associated with each case prior to filing in the office.
• Adhered to state laws regarding repossessions, privacy rights, and other regulations.
• Verified accuracy of account information and documentation related to repossession orders.
• Researched public records such as titles, liens, registrations in order to verify ownership information.
• Collaborated with lenders, law enforcement agencies, legal counsels, clients, and debtors in order to ensure successful recoveries.
• Performed skip tracing to locate individuals and vehicles.
• Demonstrated excellent problem-solving skills when dealing with difficult customers.
• Inspected and evaluated collateral prior to repossession.
• Maintained detailed records of all activities, including contacts made with debtors.
• Repaired damaged vehicles upon recovery in order to facilitate sale at auction.
• Handled difficult situations involving angry debtors while maintaining professionalism.
• Utilized a variety of databases and resources to trace assets across multiple states.
• Visited debtor's residence or place of employment for asset recovery.
• Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.

• Managed parking lot operations to ensure smooth vehicle flow.
• Inspected vehicles for cleanliness and damage before customer pick-up.
• Coordinated vehicle transfers between locations for inventory management.
• Maintained lot cleanliness by removing debris and ensuring proper signage placement.
• Ensured that all vehicles were parked in designated areas according to size and type.
• Adhered strictly to company policies and procedures while performing duties onsite.
• Inspected vehicles for damage upon arrival and departure from lot.
• Updated records of vehicle arrivals and departures daily using computerized systems.
• Coordinated with tow truck operators when abandoned vehicles were located on site.
• Logged assigned vehicle tags in specified software.
• Kept digital logs updated with cars, locations and special customer information.

• Operated repossession vehicles to recover assets for financial institutions.
• Managed vehicle inventory and ensured proper maintenance of fleet equipment.
• Communicated effectively with clients to coordinate asset recovery processes.
• Assisted in training new drivers on safety procedures and company standards.
• Utilized GPS technology for efficient route planning during asset recovery tasks.
• Provided customer service to clients regarding their delinquent accounts.
• Delivered vehicles safely and securely back to the office or designated storage facility.
• Responded quickly and professionally to complaints from customers about the repossession process.
• Collaborated with police officers when needed during a repossession process.
• Inspected trucks before and after each job to ensure safety and proper functioning.
• Drove tow truck to repossess vehicles from delinquent customers.

• Created and managed monthly/yearly promotions for memberships.
• Conducted weekly meetings with staff to review performance goals and objectives.
• 
  
• Assisted in developing budgets related to marketing campaigns aimed at increasing member acquisition rates.
• Conducted market research to identify potential target audiences.
• Developed strategies to improve customer service experience for potential members.
• Assisted in developing promotional materials such as flyers and brochures for distribution at events.
• Maintained accurate records of all membership transactions, including payment information and renewal dates.
• Ensured compliance with all applicable laws governing the sale of memberships.
• Organized special events designed to promote memberships such as open houses, seminars.
• Enhanced membership registration process by launching online registration system, reducing manual processing procedures and boosting efficiency.
• Oversaw regional and local sales managers and staff.

Health Technician (Covid-19 Epi Response Team) – Performing multiple tasks to provide high level patient care via telephone and/or in-person face to face interaction.

- Contact Tracer/Positive Home Test Documenter: Telephonic patient care, perform thorough patient chart reviews, educating awareness and prevention of Covid-19, obtain protected private information for medical records. Direct communication with Lead Charge Nurse on case investigations.

- Resource Delivery Driver: Out-in-field home drop offs of resources including isolation kit (tent, canopy, water proof tarp, sleeping bag, outdoor shower, hand wash station), home test kits, pulse oximeter, and medication.

- Well-fare/Wellness Consultant: Out-in-field case investigation for patients whom are unable to be contacted by Public Health. Pinpoint patient’s locations of home for in-person health screening. Assure patient safety and livelihood.

- School Surveillance Lead Tech and Liaison: Careful observation of community schools within the service unit. Daily online meetings and consistent communication with authorized school administrators such as district superintendent, principals, school nurses, dean of students, etc. Monitoring Covid-19 positive student and staff members from 13 different schools and administrations.

- Home Support Resource Accountant: Record inventory of items approved for Covid patients such as monitoring devices, home test kits, isolation kits, and medication. Retrieve and document patient care referrals from different departments and other health care service units on and off the Navajo Nation.

- Case Manager: Lead a team of contact tracers by assigning positive Covid-19 cases to other health technicians, aid team members with problem solving, critical thinking, and patient related questions. Determine patient level of care based on medical health history, vaccination status and medication usage.

- Call Center Caller: Provide adequate over-the-phone skills with answering questions/concerns, laboratory test results, education on CDC guidelines/instructions pertaining to Covid-19.

- Patient Log Driver: Receive patient information from contact tracers on case builds, unbuilt cases, recovered patients, and data logging.

- Long Term Covid-19 Documenter: Reassess past Covid-19 patients that are still having signs/symptoms after anticipated recovery cycle. Connect patient and schedule appointment with doctor/provider for further health consults.

- Rapid Response Team: Strategic out-in-field assessment involving Covid-19 testing, initial case interview, health screening while practicing sufficient personal protective equipment.

- Nasopharyngeal Swab Specimen Collector: Execute Covid-19, Respiratory Syncytial Virus, and Flu type A and B nasal swab testing fully gowned in medical personal protective equipment (level 2 surgical gown, surgical gloves, face shield, N95 face mask, surgical mask).

- Monkey Pox Caller: Rising rare public health epidemic assignment which requires strict patient confidentiality, telephonic counseling, appointment scheduling for vaccination prevention.

- Community Cluster Analysis: Monitor large number of Covid-19 cases in residential, business, and congregated settings.

- At-Home Vaccination Clerk: Assisting licensed registered nurses out-in-field with home bound handicapable patients for latest Covid-19 vaccinations. Documenting home visits and providing information on latest vaccine and further instructions in case of emergency.

- Logistics: Develop scope of work for effective/efficient plan of action in providing patient care considering time, resources, and labor.

• Skills performed under supervision of experienced mechanic:

- Suspension work: removal and replacement of bushings/inserts, shocks/struts, sway bar links, 4x4 components such as actuators, ball joints, control arms, tie rods.

- Complete brake job: brake pads/drums, rotors, greasing vital metal-to-metal contact points, collapsing of caliper.

- Lube: changing of motor oil , gear oil, transmission/transfer case fluid. Grease ball joints, U-joints, driveshaft connection.

- Replacement of vital engine components including: Alternator, water pump, fuel pump, power steering pump, fuel filter, air filter, pulley.

- General knowledge in wiring/programming, torque specs, types of tools, etc.

- Completed repairs and maintenance to major vehicle models to meet safety specifications.

- Searched within service and maintenance manuals to perform repairs and diagnosis.

-Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.

• Managed a sales team of 6 individuals traveling to major cities in the states of California, Nevada, New Mexico, Arizona, Texas, Oklahoma, Illinois, Iowa, Kentucky, Nebraska, Colorado and Michigan.
• Strengthened workflow process by effectively recruiting and training employees to ensure optimal productivity.
• Decreased quality assurance issues by effectively maintaining confidential patient databases.
• Increased efficiency by analyzing employee performance and ensuring adherence to training processes.
• Troubleshot customer devices and diagnosed malfunctions.
• Assisted call center employees by creating self-help tools and developing comprehensive training programs.
• Made targeted product and service recommendations based on customer needs.
• Resolved customer account and billing problems.
• Mitigated obstacles efficiently to improve overall customer satisfaction ratings.
• Supported senior leadership in project completion, issue resolution, budget development and schedule management.
• Performed updates, installed new components and set up programs.
• Set up appointments for additional support.
• Evaluated productivity and employee performance to minimize process discrepancies.

• Provided classroom instruction outlined in teacher's lesson plans.
• Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
• Provided notes and reports on school day activities to primary teacher.
• Requested as substitute teacher based on excellent referrals and trusted performance.
• Educated students in various subjects to provide seamless transition during absence of head teacher.
• Maintained rules of conduct that encouraged self-discipline and responsibility.
• Engaged students in discussions to promote interest and drive learning.
• Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
• Managed high school classrooms during teacher absences.
• Monitored appropriate use and care of equipment, materials and facilities.
• Prepared, administered and graded tests and assignments to evaluate student progress.
• Prepared objectives and outlines for courses of study.

• Developed individualized plans to help youth develop toward expected social, developmental and educational goals.
• Planned and implemented developmentally appropriate curriculum to meet needs of 26 youth.
• Consulted with staff on resolution of complex service issues.
• Recruited, interviewed and hired volunteers and staff.
• Established and maintained relationships to meet community needs and avoid service duplication.
• Researched and analyzed community needs to determine program directions and goals.
• Spoke to community groups to explain and interpret purposes, programs and policies.
• Implemented and evaluated staff, volunteer or training programs.

• Assisted with training new cashiers and customer service team members to increase speed of onboarding.
• Processed payments promptly for customers to exceed productivity standards.
• Scanned, priced and bagged customer groceries quickly to keep lines moving.
• Inventoried stock and placed new orders to maintain supplies for expected demand.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Rotated and merchandised products at point-of-sale to improve impulse buy rate.
• Tracked company inventories, moved excess stock and arranged products to improve sales.
• Trained new team members in cash register operation, stock procedures and customer services.
• Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
• Prepared cash deposits and balanced store safe for opening and closing of business.