User-focused Systems Administrator with a strong background in technical support, system upgrades, and network management. Expertise in troubleshooting and root cause analysis to ensure system reliability and minimize downtime.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Systems Administrator
Reading Edge Academy Inc
06.2024 - Current
Single Point of IT Support
Administered user accounts, permissions, and group policies in Active Directory to ensure secure access to systems
Monitored network performance using the Unifi Network Server, troubleshooting issues to maintain operational efficiency
Configured and maintained storage/backup solutions on TrueNAS, ensuring integrity and availability of critical data
Assisted in system upgrades and patch management of infrastructure
Updated websites for a cleaner and more modern look.
Provided technical support to staff, resolving hardware and software issues to minimize downtime
Managed onboarding and offboarding of employee and student accounts
IT Technician
Reading Edge Academy Inc
06.2023 - 06.2024
Provided technical support to staff and students.
Diagnosed and resolved hardware and software issues to ensure system reliability and performance.
Set up new student laptops and iPads.
Computer Repair Technician
Darian's Computer Repair
07.2017 - Current
Provided custom PC building, hardware upgrades, and repair services for individual clients
Consulted with customers to design systems tailored to their needs, picked out compatible components, and assembled reliable computers with the most bang for their buck.
Diagnosed and repaired hardware and software issues including failed components, temperature issues, data loss, failed overclocks, and more.
Performed system optimizations, data backups, and clean installations of Windows, Linux, and dual boot systems.
Systems Administrator at Information Sciences Consulting, Inc. (ISCI)-VA Medical CenterSystems Administrator at Information Sciences Consulting, Inc. (ISCI)-VA Medical Center