Darian Street-Hoover
Rural Hall,USA
Summary
Results-driven professional with extensive experience in regulatory compliance, risk assessment, and operational efficiency. Proven ability to enhance internal controls and deliver actionable feedback, ensuring adherence to industry regulations.
Overview
16
16
years of professional experience
Work History
Business Control Specialist
Bank of America
10.2022 - Current
- Conduct in-depth analysis of frontline collections to prevent regulatory violations.
- Continuously evaluate and strengthen internal controls to optimize operational efficiency.
- Review call attempts in the system of record for adherence to FDCPA and Regulation F.
- Perform risk assessments by analyzing customer interactions and internal documentation for potential audit issues.
- Provide actionable feedback to management and staff to address operational gaps and improve compliance.
Credit Assistance Specialist
Bank of America
06.2017 - 10.2022
- Managed delinquent and high-risk accounts to secure payment arrangements within compliance guidelines.
- Negotiated complex repayment programs with minimal supervision, ensuring adherence to collections and recovery policies.
- Conducted risk reviews on pre-delinquent accounts to mitigate future losses.
- Created performance and protocol reports to improve team effectiveness.
Customer Relationship Manager II
Bank of America
08.2014 - 06.2017
- Managed default and imminent default loan portfolios, focusing on loan modifications and foreclosure prevention.
- Handled complex cases involving small businesses, multiple properties, and FHA/VA/government loans.
- Performed income calculations, NPV analysis, and executed short sales, deeds-in-lieu, and other resolution options.
- Maintained compliance with policies and regulations while delivering timely customer solutions.
Operations Consultant, Officer
Bank of America
09.2009 - 08.2014
- Researched and resolved escalated issues on behalf of the Office of the CEO and President.
- Managed cases from federal regulators, attorneys, media relations, and advocacy groups with accuracy and urgency.
- Ensured compliance with key regulations including RESPA, UDAAP, ECOA, FHA, HMDA, TILA, FCRA, FDCPA, SCRA, and TCPA.
- Conducted root cause analysis to prevent recurring issues and shared findings with leadership.
- Maintained a professional image when engaging with senior executives, clients, and partners.
Education
Bachelor of Arts -
North Carolina Central University
Durham, NC05.1992
Skills
- Regulatory compliance
- Internal controls
- Risk assessment
- Data analysis
- Process optimization
- Collections management
References
Available upon request
Leadership Affiliations
- President, NCCU Alumni Association – Winston-Salem Chapter
- Member, CEAC, Triad Black Professional Group
Timeline
Business Control Specialist
Bank of America
10.2022 - Current
Credit Assistance Specialist
Bank of America
06.2017 - 10.2022
Customer Relationship Manager II
Bank of America
08.2014 - 06.2017
Operations Consultant, Officer
Bank of America
09.2009 - 08.2014
Bachelor of Arts -
North Carolina Central University
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