Jacqualine Butler
Tampa
Summary
Resourceful Business Control Specialist recognized for productive and efficient task completion. Skilled in risk management, process improvement, and regulatory compliance, ensuring operations align with corporate and legal standards. Excel in problem-solving, communication, and analytical thinking to navigate complex business environments and drive continuous improvement.
Overview
16
16
years of professional experience
Work History
Business Control Specialist
Bank of America
Tampa
02.2023 - Current
- Reviewed compliance documentation to ensure adherence to regulatory standards.
- Assisted in risk assessments to identify potential operational issues.
- Collaborated with teams to streamline internal processes and improve efficiency.
Business Control Analyst
Bank of America
Tampa
09.2023 - 02.2025
- Analyzed financial data to identify trends and risks in operations.
- Collaborated with teams to develop process improvements for compliance activities.
- Reviewed internal controls and provided recommendations for enhancements.
Relationship Manager
Bank of America
Tampa
01.2019 - 06.2022
- Managed client relationships to enhance customer satisfaction and retention.
- Facilitated communication between clients and internal teams to resolve issues.
- Conducted regular portfolio reviews to assess client needs and preferences.
Service Manager
Wells Fargo & Company
Zephyrhills
07.2009 - 12.2009
- Managed daily operations and service delivery for diverse client needs.
- Led team training sessions to enhance customer service skills and knowledge.
- Implemented process improvements to streamline service workflows and efficiency.
Education
Bachelor of Science -
Saint Leo University
Saint Leo, FLSkills
- Risk assessment
- Compliance reporting
- Data analysis
- Internal control review
Timeline
Business Control Analyst
Bank of America
09.2023 - 02.2025
Business Control Specialist
Bank of America
02.2023 - Current
Relationship Manager
Bank of America
01.2019 - 06.2022
Service Manager
Wells Fargo & Company
07.2009 - 12.2009
Bachelor of Science -
Saint Leo University