Dariana Martin-Palmer
San Antonio,TX
Summary
Led initiatives that resulted in top performance over a 4-year tenure.,Achieved promotion to quality analyst based on exemplary work standards.,Drove efforts to surpass job expectations and deliver outstanding results.
Overview
10
10
years of professional experience
Work History
Percepta
11.2022 - Current
- I am currently working for the Ford Motor company through Percepta. I work in the Truck inquiry department where i am tasked with getting customers to our concern department if they meet the requirements for repair assistance, financial assistance, parts or buyback. I also assist if they have questions as far their warranty, specifications on their vehicle and putting in complaints about the dealership on their behalf.
Taskus
08.2021 - 07.2022
- I have previously worked as a marketing expert for Facebook. I helped advertisers learn the ad creation process or just perfect it for their business. 6 months into my tenure there, I was promoted to a quality analyst where I was tasked with making sure the experts were doing everything correctly on the phone, setting up coachings and having weekly meetings with upper management.
Cvs caremark
10.2020 - 07.2021
- I previously worked as a customer service representative. I was responsible for assisting members with getting/ updating their medications. If they happened to be out of refills then I was tasked with calling their doctor’s office and getting a new prescription for them.
Octapharma plasma
04.2020 - 09.2020
- I worked as a medical screener. My basic duties were to make sure donors were eligible to donate. I also answered the phone and made sure front and were kiosks are clean.
customer service rep
Conduit Global
11.2019 - 02.2020
- I worked as an online customer service rep for Verizon. I was in charge of explaining bills and the billing process to our customers as well as placing orders.
Online product specialist
Sears roebuck and co
10.2018 - 07.2019
- I worked as an online product specialist for both automotive and retail. I create tickets and orders for our members and I also take down complaints from out automotive service. I take inbound and make outbound calls.
Cashier
Freddy’s
06.2016 - 07.2018
- I previously Worked at this location for two and a half years in both the front of house and the drive thru, while also making custard and keeping the dining area clean at the same time
Education
High school diploma - undefined
John Paul Stevens High school
San Antonio06.2018
Skills
- My experience includes 10 years of customer service experience, along with working with medical claims, and automotive I am capable of working in a fast paced environment and I do not just adapt to the position, I improve the position I have great communication skills and am looking to build on my skills and become more proficient in leadership
Timeline
Percepta
11.2022 - Current
Taskus
08.2021 - 07.2022
Cvs caremark
10.2020 - 07.2021
Octapharma plasma
04.2020 - 09.2020
customer service rep
Conduit Global
11.2019 - 02.2020
Online product specialist
Sears roebuck and co
10.2018 - 07.2019
Cashier
Freddy’s
06.2016 - 07.2018
High school diploma - undefined
John Paul Stevens High school