Dariana Sanchez
Carmichael,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in call center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Consumer Support Specialist
IAA
Rancho Cordova, CA
03.2021 - Current
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Provided top quality control and eliminated downtime to maximize revenue.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Maintained up-to-date knowledge of company policies and procedures.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Attended regular team meetings to discuss best practices.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Led on- and off-site customer support teams across multiple time zones.
Insurance Agent
Fred Loya Insurance
Carmichael, CA
01.2022 - 11.2022
- Monitored clients' insurance coverages to ensure changing needs were met.
- Analyzed clients' insurance needs, provided personalized recommendations.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Prepared and presented insurance quotes, policies, and coverage options.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Maintained accurate records of client interactions and transactions.
Loan Processor
CASH 1 Loans
Sacramento, CA
05.2020 - 09.2021
- Trained junior staff members on company policies and procedures.
- Identified valuable solutions for customers with payment problems.
- Handling payments and assisting customers with providing them with payday loans
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Met with applicants to obtain information for loan applications and answer questions about processes.
Education
High School Diploma -
Pace High School
Modesto, CA08-2018
Skills
- Complaint Handling
- Escalation management
- Upselling and Cross Selling
- Returns and exchanges
- Payment Processing
- Call Documentation
- Customer Service
- Account Management
- Order Processing
- Inbound Call Management
- Computer Skills
- Transaction Processing
- Self Motivation
- Attention to Detail
Timeline
Insurance Agent
Fred Loya Insurance
01.2022 - 11.2022
Consumer Support Specialist
IAA
03.2021 - Current
Loan Processor
CASH 1 Loans
05.2020 - 09.2021
High School Diploma -
Pace High School