Dariana Velasco
El Monte,CA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
10.2025 - Current
- Prepared high-quality beverages in accordance with standardized recipes and customer preferences.
- Delivered exceptional customer service, ensuring positive experiences and fostering loyalty.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Operated espresso machines and other equipment efficiently to enhance workflow.
- Managed inventory levels, ensuring timely restocking of supplies for uninterrupted service.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Receptionist
Arceli Diaz DSS
09.2024 - 03.2025
- Managed front desk operations, ensuring efficient greeting and directing of visitors.
- Handled multi-line phone system, promptly addressing inquiries and relaying messages.
- Scheduled appointments and coordinated meetings for staff, optimizing calendar management.
- Maintained organized filing systems, improving retrieval efficiency for documents and records.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Customer Service Cashier
Lowes Home Improvment
06.2022 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Handled cash, credit, and gift card transactions with accuracy and attention to detail.
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Trained new cashiers on operational procedures and customer service best practices.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
GED -
North West College
West Covina, CA03-2026
High School Diploma -
El Monte High School
El Monte, CA06-2020
Skills
- Time management
- Friendly and outgoing
- Team player
- Problem-solving
- Active listener
- Teamwork and collaboration
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Barista
Starbucks
10.2025 - Current
Receptionist
Arceli Diaz DSS
09.2024 - 03.2025
Customer Service Cashier
Lowes Home Improvment
06.2022 - 08.2024
GED -
North West College
High School Diploma -
El Monte High School