Dariana Rivera Gonzalez
Buckeye,AZ
Summary
Dynamic Certified Medical Assistant skilled in discharge planning and clinical support, overseeing transitions for a diverse patient population. Proven track record in managing comprehensive caseloads while ensuring compliance with clinical protocols. Bilingual communicator, enhancing patient interactions and team collaboration.
Overview
7
7
years of professional experience
Work History
Lead SMI Medical Assistant & Interim Supervisor
Southwest Behavioral and Health Services
Buckeye, US
01.2022 - Current
- Leadership Advancement: Promoted from the sole Front Office Medical Assistant to concurrently hold the positions of Lead SMI Medical Assistant, Discharge Planner, and Transfer Transition Coordinator.
- Interim Supervision: Appointed as Temporary Department Supervisor during management leaves, overseeing cross-department operations and staff workflows to maintain service continuity.
- Discharge & Transition Management: Orchestrated all member transfers into and out of the facility, driving seamless care continuity for the Serious Mental Illness (SMI) department.
- Clinical Excellence: Maintained hands-on clinical duties, including collecting patient vitals, administering injections, and performing EKGs under Nurse Practitioner direction.
- Caseload Management: Managed administrative paperwork and coordinated care for caseloads of 300 to 350 supportive and navigator members, ensuring comprehensive support.
- Compliance Tracking: Monitored client adherence to physician-prescribed medication regimens, documenting compliance to promote safety and program integrity.
- Provided transportation for members to essential medical appointments during critical situations.
Account Representative
Discover Financial Services
Remote, US
04.2021 - 01.2022
- Managed client accounts and provided tailored financial solutions.
- Resolved complex customer inquiries and account discrepancies through active listening and problem-solving, improving customer satisfaction and retention.
- Collaborated with accounting, marketing, and internal business departments to streamline client solutions, enhancing responsiveness to client needs.
- Coordinated communication between clients and internal departments for issue resolution.
- Assisted customers with inquiries regarding account services and products.
Second Shift Cashier Lead
Speed Smart / Chevron
Buckeye, US
07.2019 - 04.2021
- Authorized and processed specialty commercial transactions daily, including COMDATA, EFS, and T-Checks, ensuring accurate and timely financial operations.
- Managed on-site employees and coordinated vendor deliveries to optimize shift tasks and maintain store inventory levels.
- Maintained rigorous safety protocols through hourly sanitization and organization of store facilities, contributing to a safe shopping environment.
Education
Certified Medical Assistant -
U.S. Career Institute
02-2023
Pharmacy Technician Certification - Pharmacy Technician
West-Mec Southwest Campus
Buckeye, AZ05-2019
High School Diploma -
Buckeye Union High School
Buckeye, AZ05-2019
Bachelor of Science - BSN
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ08-2026
Skills
- Patient care
- Injection administration
- EKG setup and monitoring
- Discharge planning
- Care transition management
- Patient caseload oversight
- Clinical and administrative support
- Interim facility supervision
- Team leadership and coordination
- Workflow optimization
- HIPAA compliance
- Microsoft Excel proficiency
- Bilingual communication (English/ Conversational Spanish)
Skills
Team Leadership, Cross-Department Coordination, Interim Facility Supervision, Workflow Optimization, Vitals Assessment, EKG Administration, Injection Administration, Medication Adherence Tracking, Discharge Planning, Care Transition Coordination, Patient Caseload Management, Bilingual (English/Spanish), Microsoft Excel
Active Credentials
- CPR Certified
- Fingerprint Clearance Card
Timeline
Lead SMI Medical Assistant & Interim Supervisor
Southwest Behavioral and Health Services
01.2022 - Current
Account Representative
Discover Financial Services
04.2021 - 01.2022
Second Shift Cashier Lead
Speed Smart / Chevron
07.2019 - 04.2021
Certified Medical Assistant -
U.S. Career Institute
Pharmacy Technician Certification - Pharmacy Technician
West-Mec Southwest Campus
High School Diploma -
Buckeye Union High School
Bachelor of Science - BSN
Maricopa Community Colleges, Estrella Mountain Community College