Darianny Mercedes
The Bronx,NY
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Ride Operator
Luna Park in Coney Island
Brooklyn, New York
2024.03 - 2024.10
- De-boarded passengers for safety to repair attraction equipment for optimal operation.
- Inspected equipment to detect wear and tear and noted parts needing immediate repair.
- Performed daily inspections of rides according to company guidelines.
- Ensured safe operation of amusement park rides, adhering to strict safety protocols.
- Checked seatbelts of riders to maximize safety and manage risk.
- Responded quickly in emergency situations following established protocols.
- Collaborated with peers to deliver consistent service and promote customer retention.
- Provided assistance to guests who required special attention due to disabilities or mobility challenges.
Education
Bachelor of Science - Health And Wellness
Iona College
New Rochelle, NY2026-06
Skills
- Health education
- Nutritional analysis
- Wellness coaching
- Customer relationship management
- Teamwork
- Conflict resolution
- Strong work ethic
- Multitasking Abilities
- Adaptability
- Reliability
- Energy and enthusiasm
- Communication skills
Certification
- CPE Certification
- Adult Mental Health First Aid USA
Languages
American Sign Language
Professional
Spanish
Native/ Bilingual
Timeline
Ride Operator
Luna Park in Coney Island
2024.03 - 2024.10
Bachelor of Science - Health And Wellness
Iona College