Darice Marcoccia
Indianapolis,IN
Summary
Veterinary professional with a proven track record of leadership in clinical operations, team coordination, and comprehensive expertise in animal healthcare and welfare. Consistently supporting veterinary teams in clinical settings, ensuring high standards of care and accurate medical documentation in a fast-paced environment. Skills include streamlining processes, ensuring compliance, and enhancing client satisfaction. Strong focus on collaborative teamwork and adaptive problem-solving to meet evolving needs. Valued for collaborative spirit, adaptability to changing demands, and proficiency in patient care and medical procedures.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Registered Veterinary Technician
Broad Ripple Animal Clinic
01.2006 - Current
- Implemented tailored treatment plans based on individual patient needs, resulting in improved health conditions over time.
- Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates.
- Coordinated staff of over 50 people schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
- Established a comprehensive employee training program to enhance staff knowledge and skills
- Triaged incoming patients to determine treatment needs and urgency of care.
- Participated in multiple FDA research trials
- Provided exceptional customer service both face-to-face interactions with clients as well as phone inquiries.
- Handled emergency situations with a calm demeanor, providing critical support to veterinarians and support team during life-saving interventions.
- Trained new hires and externs on clinic protocols, ensuring consistent quality of care across the veterinary team.
- Assisted with diagnostic imaging procedures such as radiographs or ultrasounds, enabling accurate diagnoses and treatments.
- Assisted veterinarians in surgery, resulting in successful procedures and faster recovery times for patients.
Registered Veterinary Technician
Castleton Pet Clinic
01.2005 - 12.2005
- Performed laboratory tasks such as blood draws and sample analysis efficiently within a fast-paced clinical setting.
- Collaborated with the veterinary team, contributing to a positive work environment and seamless coordination of patient care.
- Maintained detailed patient records, allowing for efficient communication between team members and streamlined care processes.
- Administered medications and vaccinations as prescribed by the veterinarian, ensuring proper dosage and timely administration.
- Provided compassionate nursing care to patients, promoting their overall well-being and comfort during treatment.
- Conducted dental cleanings under anesthesia, improving oral health outcomes for patients.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Education
Bachelor of Science - Veterinary Technology
Purdue University
West Lafayette01.2004
Skills
- Goal-Oriented Individual
- Collaborative Leadership
- Effective Communication Skills
- Customer Service Oriented
- Motivated Professional
- Client education
- Workforce Development
- Recruitment and hiring
- Scheduling coordination
- Staff evaluation
Languages
English
Certification
- Pet Nutrition Coach Certification, NAVC, May 2023
- Low Stress Handling Certification, Sophia Yin Low Stress Handling University, December 2019
Timeline
Lead Registered Veterinary Technician
Broad Ripple Animal Clinic
01.2006 - Current
Registered Veterinary Technician
Castleton Pet Clinic
01.2005 - 12.2005
Bachelor of Science - Veterinary Technology
Purdue University
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