DARICK BROWN JR
Waldorf,MD
Summary
MSIT professional maintaining a Secret Security Clearance with over 10 years' experience including network
monitoring, technical support, troubleshooting, file and system recovery, and a commitment to customer
service. Ready to expand a career development into the Network Security area of the IT field.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
7
7
Certificate
Work History
Sr. IT Specialist
Insight Global
05.2023 - 11.2023
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
User Computing Admin II
CNA
03.2020 - 05.2023
- Enhanced end-user experience by providing efficient computing solutions and support.
- Streamlined IT processes for improved productivity and reduced downtime.
- Developed customized software solutions to optimize end-user performance.
- Spearheaded a successful migration from legacy systems to cloud-based platforms, ensuring seamless integration with minimal disruption.
- Maintained up-to-date knowledge of industry trends, incorporating best practices into the organization''s end-user computing strategy.
- Utilized advanced troubleshooting techniques to diagnose complex technical issues rapidly and effectively.
- Maintained office PCs, networks and mobile devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Imaging, re-imaging SIPR and NIPR systems.
• Logging SIPR and NIPR hardware into UC Asset Inventory and Classified Asset Inventory Database.
• Accessing SCCM to push software to end user machines along with deleting old or disabled machines.
• Performing remediation requirements on NIPR and SIPR machines in compliance to receive updates.
• Using Active Directory to perform account management configurations and creating accounts.
• Creating SIPR email addresses, field addresses and user accounts using Mail Exchange Server.
• Performing vulnerability scans with security analyst on the CNA network using Nessus.
• Utilizing McAfee Agent to enable and enforce policies.
• Using McAfee Agent to view logs of incoming and out coming traffic on the SIPR network.
• Observed Senior System Administrators push security and software updates from Microsoft Server 2016 - Maintained servers and systems to keep networks fully operational during peak periods.
Network Analyst
Sharp Solutions Inc
01.2015 - 02.2017
- Improved network performance by analyzing and optimizing configurations.
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Enhanced network security with regular software updates and patches.
- Collaborated with IT team members to design and implement efficient network infrastructure.
- Utilized source code control for tracking configurations and changes.
- Performed network security design and integration duties.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Monitored network hardware operations to evaluate proper configuration.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Tested and evaluated port activation for connectivity while implementing SIPR systems, software to improve performance and usability.
- Participated in cross-functional projects requiring network expertise, fostering collaboration across departments.
- Evaluated emerging technologies to determine potential benefits for the organization''s networking needs.
- Reviewed logs for all networking devices for unresolved abnormalities and problems.
- Analyzed and defined network requirements, optimization and support for DoD projects.
- Tested and evaluated Microsoft 365 application issues such as Outlook, Excel, and Word and Teams software to improve performance and usability.
- Assessed BI reporting capabilities for optimization within safe server environment.
- Performed code review, code optimization, SQL query optimization and performance improvement for servers.
- Fostered a culture of continuous improvement within the IT department by sharing knowledge and promoting professional development opportunities.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Documented all server and network problems and other unusual events in detail.
Education
Master of Science - Enterprise Network Management
Strayer University
Washington, DC06.2017
Bachelor of Science - Computer Forensics
Westwood College - Denver North
Arlington06.2013
High School Diploma -
Potomac High School
Oxon Hill, MD06.2009
Skills
- Desktop Technical Support
- Debugging
- Hardware Installation
- Help Desk Operations
- Network Maintenance
- Network Troubleshooting
- Remote Support
- Data Recovery
- Mobile Device Management
- Technical Support
- Incoming Call Management
- Help Desk Support
- Customer Needs Assessment
- Computer Diagnostics
- Report Preparation
- Remote Technical Support
- Mac systems
- Software Patches
- Excellent Communication
- Continuous Improvement
- Teamwork and Collaboration
- TCP/IP
- MCTS Certification
- Written Communication
- Analytical Skills
- Software Upgrades
- Multitasking Abilities
Timeline
Sr. IT Specialist
Insight Global
05.2023 - 11.2023
User Computing Admin II
CNA
03.2020 - 05.2023
Network Analyst
Sharp Solutions Inc
01.2015 - 02.2017
Master of Science - Enterprise Network Management
Strayer University
Bachelor of Science - Computer Forensics
Westwood College - Denver North
High School Diploma -
Potomac High School
Certification
CompTIA A+ Certification CE, Security+ 501 CE, CySA+ Certification CE, CASP+
Certification, AWS Certified Cloud Practitioner
Secret Clearance