DARIEL BULNES-WONG
Miami,FL
Summary
Performance driven sales expert with twelve years of successful customer service and working in fast -paced environment.
Strong organizational and communication skills. Advanced understanding of customer needs with diligent attention to
detail resulting in superior customer service and high levels of client satisfaction.
Overview
14
14
years of professional experience
Work History
Financial Service Officer IV
Justice Federal Credit Union
Miramar, FL
10.2022 - Current
- Promotes the credit union and membership growth through community involvement and/or business development efforts.
- Conducting loan interviews, educating members related to the lending process, inputs data into the loan origination system and prepares documentation for disbursement and finalization.
- Perform daily, monthly and quarterly operations of branch procedures.
Store Supervisor
TD Bank
Aventura, FL
09.2018 - 10.2022
- Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety.
- Partners with Store Leadership to achieve both Store and individual performance metrics.
- Provides supervision/coaching/mentoring of Teller and Platform staff to positively reinforce behavior and assists with staff development planning
Financial Service Associate- Float (Pilot)
TD Bank
South Coastal Cluster
04.2017 - 09.2018
- Contribute to the growth of the business by developing and deepening new and existing customer relationships and responsible for meeting and exceeding specific, individual and team based business goals.
- Completes financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner.
- Conducts loan interviews, accepts loan applications, and conducts loan closings.
Customer Service Representative I
TD Bank
Hallandale
05.2016 - 04.2017
- Responsible for working within banking standards by identifying customer needs in regards to opening and processing new accounts.
- Provide splendid service to customers in a friendly and courteous manner at all times.
- Approve and appropriately review transactions while adhering to assigned authority limits.
- Ability to take in and refer loan products.
Teller II/Customer Service Representative
TD Bank
Aventura
05.2014 - 05.2016
- Cross trained teller with ability to open personal accounts, providing maintenance to current customers. As well as providing other products and solutions to customer needs.
- Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing withdrawals; recording night and mail deposits; answering questions in person or on telephone; referring to other partners of bank.22
Jewelry Sales Expert
JCPenney
Aventura, FL
11.2009 - 04.2014
- Performed daily sales and resolved customer issues.
- Handled cash, checks and credit card transactions.
- Total sales of over two million dollars in five years.
- Closed and counted all of the store registers at the end of workday.
Education
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes2009
Associate of Arts - Pending Graduation
Miami Dade College Wolfson Campus
Miami, FLSkills
- Customer Service Expert
- Strong Organizational Skills
- Courteous Demeanor
- Financial Services
- Adaptive Team Player
- Bilingual Spanish
Timeline
Financial Service Officer IV
Justice Federal Credit Union
10.2022 - Current
Store Supervisor
TD Bank
09.2018 - 10.2022
Financial Service Associate- Float (Pilot)
TD Bank
04.2017 - 09.2018
Customer Service Representative I
TD Bank
05.2016 - 04.2017
Teller II/Customer Service Representative
TD Bank
05.2014 - 05.2016
Jewelry Sales Expert
JCPenney
11.2009 - 04.2014
High School Diploma -
Barbara Goleman Senior High School
Associate of Arts - Pending Graduation
Miami Dade College Wolfson Campus
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