Summary
Overview
Work History
Education
Skills
Timeline
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Dariel Holmes

Atlanta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Effective Medical Claims Processor with strong background building rapport with providers to discuss claim status or claim denials. Driven performer equipped to handle multiple administrative tasks effectively. Exemplary worker with highly investigative skills when processing claims.

Overview

4
4
years of professional experience

Work History

Tesla Financial Advisor

Tesla
11.2023 - Current
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.

Technical Specialist

Apple
04.2022 - 10.2023
  • Provide technical support for customers in the form of triaging MAC OS and IOS concerns
  • Proven problem-solving abilities to address complex technical challenges and find innovative solutions contributing to a positive customer experience
  • Prioritize hardware and software coverage by proposing Applecare coverage
  • In-depth understanding of Apple's product line, specifications, and ecosystem, enabling accurate problem diagnosis and efficient issue resolution
  • Adept at translating complex technical concepts into understandable language for both customers and team members.
  • Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.

Medical Insurance Specialist

Georgia Pain And Spine Solution
08.2021 - 03.2022
  • Managed the front desk, which included checking patients in for appointments, verifying insurance, and cash handling
  • Achieved timely resolution of claim issues through effective communication with insurance carriers and healthcare providers.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and other applicable regulations in all aspects of the role.
  • Efficient time management skills to prioritize tasks, manage waiting times for patients, and ensure the smooth flow of daily operations
  • Ability to work collaboratively with medical staff, colleagues, and other departments to ensure seamless patient care and administrative processes.

Team Leader Manager

Best Buy Geek Squad
08.2020 - 03.2022
  • Successfully diagnosed and repaired hardware and software issues on iPhones, MacBooks, and iPads, consistently meeting or exceeding repair time targets
  • Handled escalated technical issues with tact and diplomacy, ensuring customer concerns were resolved
  • Trained associates on cash handling and loyalty programs including credit card captures
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Decreased repair time by 15% by creating a fast-track questionnaire for triage
  • Established positive rapport with customers, upsold products, and built a loyal clientele.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.

Education

Bachelor in Science -

Chamberlain University College of Nursing
Dunwoody, GA
09.2025

Certified Medical Assistant -

Midwest Technical Institute
05.2019

Skills

  • Investment advice
  • Relationship building and management
  • Sales expertise
  • Financial Services
  • Financial Advising
  • Risk Assessment

Timeline

Tesla Financial Advisor

Tesla
11.2023 - Current

Technical Specialist

Apple
04.2022 - 10.2023

Medical Insurance Specialist

Georgia Pain And Spine Solution
08.2021 - 03.2022

Team Leader Manager

Best Buy Geek Squad
08.2020 - 03.2022

Bachelor in Science -

Chamberlain University College of Nursing

Certified Medical Assistant -

Midwest Technical Institute

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Dariel Holmes