Dariela Esmeralda Rabago

Process large quantities of data to input into various workforce programs, creating a seamless avenue where data can be accessed by various departments for maximum productivity.

Legal research conducted via numerous avenues to locate clients full names and address location to better assist the attorney's on thier casee.

• Completed data entry tasks with accuracy and efficiency.
• Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
• Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
• Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
• Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.
• Scanned documents and saved in database to keep records of essential organizational information.
• Enhanced data accuracy by meticulously inputting and validating information from various sources.

• Handled Supervisory escalated calls from disgruntled members regarding claim status or incorrect claim payouts.
• Managed large volume of medical claims daily.
• Followed up on denied claims to verify timely patient payment and resolution.
• Researched and resolved complex medical claim issues to support timely processing of high dollar claims. (100K+)
• Checked all documentation with critical attention to detail to ensure accuracy and validity on updated systems.
• Conducted administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Attended to incoming and outgoing calls for both our English and Spanish speaking members.

• Supervised all office duties and managed the leasing agents as well as other personnel to effectively run daily operations.
• Managed property financial records by collecting rental payments from tenants and reconciling monthly accounts, payable and receivable.
• Conducted move-in/move-out inspections to access charges for damages, repairs, and market readiness.
• Implemented and enforced policies and procedures to maintain property to its highest standards.

• Processed check orders using internal programming for production and design of bank stock checks.
• Used Windows programs along with other software and heavy internet usage as well as critical thinking skills to locate erroneous or missing information from check orders received.
• Gained customer trust by providing knowledgeable and accurate information in a timely and professional manner in both English and Spanish.
• Surpassed all call quality standards and daily quotas for first-call resolution ensuring excellent productivity reviews daily.
• Active Manager for 10-15 associates when supervisor was otherwise engaged.
• Was promoted to Brokerage Account Executive, exclusively handling our brokerage house contracts to ensure perfect customer satisfaction since they were our VIP clients.