Darien Aguilar

This position is in charge of inspecting the cavity to make sure there's no negative defect on the material.

• Prepared reports detailing findings of inspections, investigations, and tests.
• Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.

As a IT Networker/Technician for Chattooga County (Court House, Sheriffs/Police Office, Fire Department, County Office, Local Business/Churches, and Local Customers) The responsibilities and the experience that was gained from this job was

• Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Supported users in setup and configuration of wireless bridge networks.
• Monitored network hardware operations to evaluate proper configuration.
• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Installed cabling, wireless routers and telephone systems for data communications networks.
• Maintained thorough understanding of local area and wide area networking and components.
• Configured, monitored and maintained email applications and virus protection software.
• Supported users both local and by phone with problem resolution and education.
• Dressed and installed fiber cabling and hardware.
• Patched software and installed new versions to eliminate security problems and protect data.
• Installed, modified and repaired software and hardware to resolve technical issues.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Configured hardware, devices and software to set up work stations for employees/users.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Followed up with clients/user to verify optimal customer satisfaction following support engagement and problem resolution.
• Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Trained and supported end-users with software, hardware and network standards and use processes.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Devised solutions to operations issues related to Software/Networks, working closely via phone, email, live chat and web teleconference.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Activated accounts for users interested in new services.
• Loaded software, granted permissions and configured hardware for new employees/users as part of onboarding process.