Tyler Williams
Manchester
Summary
Reliable, quick-learning professional with a strong work ethic, eager to contribute skills, adapt quickly to new environments, and support efficient operations in a growth-focused organization.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Property Inspector
Mueller Reports
Hartford
08.2025 - 11.2025
- Conducted thorough inspections of residential and commercial properties to assess their condition, identifying any potential issues or hazards
- Created detailed inspection reports outlining findings, including photographs and descriptions of any defects or areas requiring maintenance or repair
- Maintained accurate records of all inspections conducted, including dates, locations, findings, recommendations, and follow-up actions taken
Service Desk Analyst
Endava
Hartford
08.2022 - 05.2025
- Provided frontline support via phone, chat, and email to internal staff, resolving a variety of hardware/software issues
- Tracked and documented service requests while managing multiple incoming tickets daily
- Delivered clear communication and maintained user satisfaction in fast-paced environments
- Assisted with system access and onboarding
Produce, Bakery, and Deli Department
Bjs Wholesales Club
West Hartford
04.2021 - 08.2022
- Prepared deli meats and cheeses according to customer preferences.
- Operated slicing machines and maintained equipment cleanliness.
- Assisted customers with product selection and recommendations.
- Stocked produce shelves with fresh fruits and vegetables daily.
- Monitored inventory levels to ensure product availability and freshness.
- Prepared baked goods according to recipes and company standards for freshness.
- Collaborated with team members to manage inventory and minimize waste effectively.
- Monitored product quality and freshness, rotating stock to maintain optimal selection for customers.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
Retail & Customer Service Associate
Save A Lot
Hartford
01.2019 - 04.2021
- Delivered high-quality customer service in high-traffic environments
- Handled transactions, answered product questions, and maintained clean, organized spaces
- Demonstrated dependability, time management, and excellent interpersonal skills
- Assisted customers with locating products and answering inquiries.
- Processed transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and answering questions.
HR Support (Temp Role)
Eversource Energy
Berlin
06.2017 - 09.2017
- Supported front office staff with document preparation, data entry, and general administrative support
- Operated document scanner equipment to accurately and efficiently scan large volumes of documents
- Organized and labeled scanned files according to established file naming conventions for easy retrieval
- Successfully digitized over 15,000 physical documents into electronic format
Education
Business Management - Undergraduate studies
University of Hartford
09.2018 - 12/2019
High School Diploma -
Capital Prep
07.2014 - 07.2018
Skills
- Windows
- Active Directory
- Microsoft Excel
- Communication skills
- Technical troubleshooting
- Security
- Confidentiality & Professionalism
- Data Entry & Document Handling
- Technical support
- VPN
- Computer operation
- Help desk
- Office experience
- Microsoft azure
- Administrative experience
- Time Management & Multitasking
- Office Operations & Scheduling
- Proofreading
- Customer Support & Front Desk Interaction
- Phone & Email Communication
- Attention to detail
- ServiceNow
- Remote Tools & Troubleshooting
- Microsoft Office (Excel, Word, Outlook)
- IT support
- Customer service
- Software troubleshooting
- Organizational skills
- Appointment scheduling
- Customer service & communication
- Assistance experience within technology industry
- Inventory management
- Incident reporting
- Emergency response
- Safety protocol adherence
- Risk identification
Certification
- IT Security: Defense against the digital dark arts, 07/01/22,
- Google IT Support Certificate, 07/01/22,
- System Administration and IT Infrastructure Services Certificate, 06/01/22, Present
- Driver's License
- Guard Card
Languages
English
Affiliations
- Audio engineering/Music production
- 3d modeling/ manufacturing
- History
- Cooking
Timeline
Property Inspector
Mueller Reports
08.2025 - 11.2025
Service Desk Analyst
Endava
08.2022 - 05.2025
Produce, Bakery, and Deli Department
Bjs Wholesales Club
04.2021 - 08.2022
Retail & Customer Service Associate
Save A Lot
01.2019 - 04.2021
Business Management - Undergraduate studies
University of Hartford
09.2018 - 12/2019
HR Support (Temp Role)
Eversource Energy
06.2017 - 09.2017
High School Diploma -
Capital Prep
07.2014 - 07.2018