Darien Campbell
Summary
Technology-inclined professional with strong troubleshooting aptitude and customer-oriented mindset. Extensive experience in delivering network and software support to users, developing and implementing technical solutions. Proficient in analyzing system performance and security for optimal user experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Web Operations Assistant
Southern New Hampshire University
05.2023 - 08.2024
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Managed day-to-day department operations with effective workflow coordination.
- Collaborated with other departments to foster smooth operation of daily processes.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
Assistant Store Manager
NBA Store (LIDS)
12.2021 - 01.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Delivery Driver
Steph Cake Shop
01.2020 - 08.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Luggage Dispatcher
BAGS
10.2018 - 08.2020
- Answered phone calls and responded to customer emails.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Ramp Agent
JetBlue Airways
06.2018 - 01.2020
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Manchester, NHHigh School Diploma -
The High School For Business And Technology
Brooklyn, NYSkills
- Professional and friendly
- Customer support
- Ticket management
- Network connectivity
- Remote support
- Software installation
- Threat intelligence
- Vulnerability assessment
- Privacy protection
- Network security
Certification
Sitecore (CMS)
Awards
Southern New Hampshire University, Dean’s List 2020-2023, President Award 2020-2021, National Society of Leadership and Success 2020-2021
Timeline
Web Operations Assistant
Southern New Hampshire University
05.2023 - 08.2024
Assistant Store Manager
NBA Store (LIDS)
12.2021 - 01.2023
Delivery Driver
Steph Cake Shop
01.2020 - 08.2020
Luggage Dispatcher
BAGS
10.2018 - 08.2020
Ramp Agent
JetBlue Airways
06.2018 - 01.2020
Sitecore (CMS)
Bachelor of Science - Cybersecurity
Southern New Hampshire University
High School Diploma -
The High School For Business And Technology
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