Darien David
Germantown,MD
Summary
Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in Linux and Python. Committed to resolving problems and maintaining accurate metrics and reports.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Decom Operations Tech
Amazon Web Services
10.2020 - 03.2023
- Maintained automated processing between systems, identified missing data and manually processed incomplete transactions.
- Reviewed reports for anticipated numbers, identified variances and made corrections.
- Improved team output by improving processes to eliminate operational bottlenecks.
- Researched database failures and collaborated with operations team to resolve problems.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Analyze processing errors and helped track down root causes.
- Read, calculated and estimated different rates and documented information in operational logs.
- Integrated new technologies to better meet project needs.
- Coordinated with vendors on invoice management and resolving outstanding issues.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- I decommissioned over 2000-4000 volume of media a day
- Contributed in various top level decommissioning group projects to purging media at sites
Delivery Driver/IT Warehouse Support Associate
Amazon
09.2018 - 09.2020
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Greeted customers and offered assistance for increased customer satisfaction.
- Utilized customer feedback to improve product offerings.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Operated light trucks to deliver loads as far as 100-250 miles from home location
Package Handler
UPS
08.2018 - 10.2019
- Followed verbal and written instructions to properly move and ship products.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Communicated with supervisors about delays or other issues with shipments.
- Proved successful working within tight deadlines and fast-paced environment.
- Monitored and tracked shipment progress to confirm on-time delivery.
- Followed safety regulations to maintain safe work environment.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Stored and secured packages in designated areas to prevent damage and theft.
- Helped train new employees in safe practices and warehouse procedures.
- During holiday and Amazon Prime rushes, average upload or drop off night was 6-8 trucks.
Education
High School Diploma -
Montgomery College
Rockville, MD06.2025
Skills
- Equipment Inspection
- Pneumatic Systems
- OSHA Regulations
- Hydraulic systems
- Threat detection
- ISO Standards
- Operations Monitoring
- SOP Writing
- Preventive Maintenance
- Linux Operating System
- UNIX and Linux-based tools
- Data Management
Certification
- Certified VMDR (Vulnerability Management Detection and Response), Qualys
- Certified CSAM (Cybersecurtiy Asset Management) , Qualys
- Certified Cloud Agent, Qualys
- Certified Patch Management, Qualys
- Certified RSBP (Report Strategies & Best Practices), Qualys
- Certified SSBP (Scanning Strategies & Best Practices), Qualys
Timeline
Decom Operations Tech
Amazon Web Services
10.2020 - 03.2023
Delivery Driver/IT Warehouse Support Associate
Amazon
09.2018 - 09.2020
Package Handler
UPS
08.2018 - 10.2019
High School Diploma -
Montgomery College