William James
Kansas City,MO
Summary
Seasoned Operations Technician lends thorough oversight for intricate physical output management. Extensive experience over 13 years logging organizational objectives and worker safety compliance to assess potential for breakdowns, address vulnerabilities and keep schedules on track. Leads completion of internal processes with special focus on operations planning, control and troubleshooting. Documents extensive initiatives related to compliance, maintenance, storage and safety mandates. Reliable Field Operations technician offering 13 years of experience in related roles. Hardworking and dedicated with unyielding work ethic. Commended for promoting workplace safety and implementing improved safety training protocols.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Operations Tech 3
Charter Spectrum Communications
Kansas City, MO
10.2010 - Current
- Tracked completion of objectives according to QC standards and work-related timelines.
- Ensured that all customer requests are addressed promptly and accurately according to service level agreements.
- Maintained physical equipment functions to meet productivity goals according to internal and external compliance initiatives.
- Repaired machines, equipment or structures using tools or equipment.
- Performed troubleshooting to identify root causes of system issues and implemented solutions to resolve them quickly.
- Maintained accurate inventory records of all installed hardware devices and software applications.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Installed equipment to improve energy or operational efficiency of residential or commercial buildings.
- Installed and configured wireless routers, switches, and other networking equipment to ensure optimal performance of the network.
- Provided support, troubleshooting and restoration services for networks, video conferencing, internet and phone systems.
- Implemented changes requested by customers in a timely manner while ensuring minimal disruption of services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Winnetonka High School
Kansas City, MO05-1998
Skills
- Operations Monitoring
- Data Collection
- Equipment Inspection
- Preventive Maintenance
- Safety Management
- Building Maintenance
- Mechanical Repair
- Plumbing
- Mechanical Troubleshooting
- Equipment Troubleshooting
- Relationship Building
- Willing to Learn
- Hand and Power Tool Operation
- Cleaning and Sanitizing
- Task Concentration
- Groundskeeping and Landscaping
- Heavy Lifting
- Clear Communication
- Facilities Painting and Repair
- Wiring Installation and Repair
- Hand and Power Tool Use
- Safety Protocols
- Equipment Assembly
Affiliations
NA
Accomplishments
- NA
Certification
- NA
Languages
English
Professional
Websites
NA
- NA
References
References available upon request.
Timeline
Field Operations Tech 3
Charter Spectrum Communications
10.2010 - Current
High School Diploma -
Winnetonka High School
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