Darien Hill
Fort Lauderdale,FL
Summary
Analytical, organized and detail-oriented individual with exceptional experience in the full spectrum of customer care. Collaborative team player with ownership mentality and a track record of delivering the highest quality strategic solutions to achieve project goals.
Overview
11
11
years of professional experience
Work History
Incentive Selector
Sun City Produce
10.2024 - 05.2025
- Achieved timely order fulfillment by prioritizing tasks based on shipment deadlines and customer needs.
- Increased order processing speed through proficient use of warehouse management software systems to track inventory movement accurately.
- Contributed to overall warehouse efficiency, performing routine maintenance checks on material handling equipment.
- Maximized efficiency in picking routes by analyzing layout patterns and adjusting accordingly for optimal performance.
- Optimized storage space usage by consolidating products according to size, weight, and type.
- Promoted a positive work culture within the team, fostering camaraderie amongst colleagues.
Outreach Specialist
Excess
06.2023 - 07.2024
- Networked across Tri-county area to build new connections and make initial contacts with prospects.
- Organized training for staff members, ensuring they were equipped with the necessary skills to perform their roles effectively.
- Implemented data-driven strategies for tracking program outcomes, enabling informed decision-making regarding resource allocation.
- Managed a team of outreach specialists, providing guidance and support to ensure successful execution of programs.
- Interviewed, screened, enrolled, and sourced over 10 new students.
Warehouse Supervisor
Cement-It Inc.
04.2018 - 08.2023
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Completed daily operations on time and maintained high standards of accuracy.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Maintained high levels of accuracy in daily operations.
Customer Service Representative
Axion Health
09.2017 - 02.2019
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Managed around 45 high volume stress situations daily and effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Driver, Warehouse
Sherwin-Williams Paint Store
11.2015 - 01.2018
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
- Improved paint quality by accurately measuring and combining ingredients according to specified formulas.
- Assisted customers with custom color requests, resulting in an increased number of satisfied clients with personalized solutions.
- Provided thorough training to new employees on proper paint mixing techniques, safety protocols, and equipment usage.
Apprentice Carpenter
Global Scaffolding & Insulation
07.2014 - 08.2015
- Developed strong carpentry skills through hands-on experience under the guidance of experienced mentors.
- Solved complex problems with innovative solutions while working on intricate woodworking designs alongside senior carpenters.
- Showcased strong attention to detail when interpreting blueprints, schematics, or other design documents before commencing work on assigned tasks.
- Followed established job site safety regulations and maintained safe and clean work area.
- Calculated dimensions and amount of needed materials by accurately measuring several job sites and structures daily.
Education
Certificate - Carpentry
Ashland Community And Technical College
Ashland, KY10.2014
High School Diploma -
Stranahan High School
Fort Lauderdale, FL06.2014
Skills
- Worksite safety
- Critical Thinking
- Hand and power tools
- Time Management
- Customer Service
- Self-Motivated and Disciplined
- Clear Communication
- Attention to Detail
Timeline
Incentive Selector
Sun City Produce
10.2024 - 05.2025
Outreach Specialist
Excess
06.2023 - 07.2024
Warehouse Supervisor
Cement-It Inc.
04.2018 - 08.2023
Customer Service Representative
Axion Health
09.2017 - 02.2019
Driver, Warehouse
Sherwin-Williams Paint Store
11.2015 - 01.2018
Apprentice Carpenter
Global Scaffolding & Insulation
07.2014 - 08.2015
High School Diploma -
Stranahan High School
Certificate - Carpentry
Ashland Community And Technical College
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