Darien Hill
Fort Lauderdale,FL
Summary
Analytical, organized and detail-oriented individual with exceptional experience in the full spectrum of customer care. Collaborative team player with ownership mentality and a track record of delivering the highest quality strategic solutions to achieve project goals.
Overview
11
11
years of professional experience
Work History
Incentive Selector
Sun City Produce
Pompano Beach, FL
10.2024 - 05.2025
- Achieved timely order fulfillment by prioritizing tasks based on shipment deadlines and customer needs.
- Increased order processing speed through proficient use of warehouse management software systems to track inventory movement accurately.
- Contributed to overall warehouse efficiency, performing routine maintenance checks on material handling equipment.
- Maximized efficiency in picking routes by analyzing layout patterns and adjusting accordingly for optimal performance.
- Optimized storage space usage by consolidating products according to size, weight, and type.
- Promoted a positive work culture within the team, fostering camaraderie amongst colleagues.
Outreach Specialist
Excess
Plantation, FL
06.2023 - 07.2024
- Networked across Tri-county area to build new connections and make initial contacts with prospects.
- Organized training for staff members, ensuring they were equipped with the necessary skills to perform their roles effectively.
- Implemented data-driven strategies for tracking program outcomes, enabling informed decision-making regarding resource allocation.
- Managed a team of outreach specialists, providing guidance and support to ensure successful execution of programs.
- Interviewed, screened, enrolled, and sourced over 10 new students.
Warehouse Supervisor
Cement-It Inc.
Fort Lauderdale, FL
04.2018 - 08.2023
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Completed daily operations on time and maintained high standards of accuracy.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Maintained high levels of accuracy in daily operations.
Customer Service Representative
Axion Health
Remote
09.2017 - 02.2019
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Managed around 45 high volume stress situations daily and effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Driver, Warehouse
Sherwin-Williams Paint Store
Fort Lauderdale, FL
11.2015 - 01.2018
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
- Improved paint quality by accurately measuring and combining ingredients according to specified formulas.
- Assisted customers with custom color requests, resulting in an increased number of satisfied clients with personalized solutions.
- Provided thorough training to new employees on proper paint mixing techniques, safety protocols, and equipment usage.
Apprentice Carpenter
Global Scaffolding & Insulation
Catlettsburg, KY
07.2014 - 08.2015
- Developed strong carpentry skills through hands-on experience under the guidance of experienced mentors.
- Solved complex problems with innovative solutions while working on intricate woodworking designs alongside senior carpenters.
- Showcased strong attention to detail when interpreting blueprints, schematics, or other design documents before commencing work on assigned tasks.
- Followed established job site safety regulations and maintained safe and clean work area.
- Calculated dimensions and amount of needed materials by accurately measuring several job sites and structures daily.
Education
Certificate - Carpentry
Ashland Community And Technical College
Ashland, KY10.2014
High School Diploma -
Stranahan High School
Fort Lauderdale, FL06.2014
Skills
- Worksite safety
- Critical Thinking
- Hand and power tools
- Time Management
- Customer Service
- Self-Motivated and Disciplined
- Clear Communication
- Attention to Detail
Timeline
Incentive Selector
Sun City Produce
10.2024 - 05.2025
Outreach Specialist
Excess
06.2023 - 07.2024
Warehouse Supervisor
Cement-It Inc.
04.2018 - 08.2023
Customer Service Representative
Axion Health
09.2017 - 02.2019
Driver, Warehouse
Sherwin-Williams Paint Store
11.2015 - 01.2018
Apprentice Carpenter
Global Scaffolding & Insulation
07.2014 - 08.2015
High School Diploma -
Stranahan High School
Certificate - Carpentry
Ashland Community And Technical College