Darien Jackson
Fountain,CO
Summary
Experienced paraprofessional and customer service professional with a strong background in onboarding coordination, employee relations, and records management. Skilled in communication, conflict resolution, and critical thinking. Brings a people-focused approach to supporting teams, training new hires, and keeping processes organized.
Overview
14
14
years of professional experience
Work History
Amazon Associate
Amazon
Colorado Springs, Colorado
08.2024 - Current
- Sorted inbound inventory and placed items in assigned storage locations
- Packaged merchandise for shipment using Amazon packing standards
- Followed Amazon safety procedures and kept work areas clean.
- Supported new associates in station setup and streamlined daily workflow.
- Reported equipment problems and supported smooth warehouse operations.
- Executed troubleshooting procedures to identify and resolve equipment functionality issues.
- Analyzed complex issues to identify root causes and implemented effective solutions.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
- Utilized advanced analytical skills to dissect problem statements and devise actionable strategies.
- Trained team members on problem-solving techniques and tools.
- Shared information and resources to support problem-solving strategy.
- Analyzed customer feedback to uncover trends and recommend improvements.
- Provided feedback on product design flaws or enhancements that could improve user experience.
Paraprofessional
Roundup Fellowship
Colorado Springs, Colorado
03.2022 - 08.2024
- Provided guidance to students in the classroom setting.
- Supported students throughout academic instruction and assignments.
- Offered students personalized educational, behavioral, and emotional support.
- Supervised small groups of students during instruction time.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Communicated and collaborated well with educators from various grade levels.
- Planned and led activities to develop students' physical, emotional and social growth.
- Organized student performance and enrichment activities to facilitate learning.
- Ensured that all safety regulations were followed in the classroom environment.
- Supported individuals with developmental disabilities during daily routines at Roundup Fellowship.
- Assisted with personal care, meal support, and hygiene tasks in Roundup Fellowship settings.
- Assisted human resources team with recruitment processes at Roundup Fellowship. for employer human resources team.
- Prepared onboarding documents and new hire packets.
- Led new hires through orientation and onboarding.
Paraprofessional
Camelot Elementary School
Council Bluffs, Iowa
12.2019 - 03.2022
- Reinforced behavior plans and redirection strategies for individuals needing consistent support.
- Encouraged communication, independence, and participation through patient one-on-one support.
- Supported individuals with developmental disabilities during daily routines at Roundup Fellowship.
- Assisted with personal care, meal support, and hygiene tasks in Roundup Fellowship settings.
- Documented daily notes, incidents, and care activities for Roundup Fellowship records.
- Created and maintained positive relationships with students, parents, and colleagues.
- Guided students through educational activities to enhance learning. to students in the classroom setting.
- Supported students throughout academic instruction and assignments.
- Offered students personalized educational, behavioral, and emotional support.
- Helped implement behavior management strategies for individual students.
- Assisted teachers with planning and preparing lessons for students.
- Ensured that all safety regulations were followed in the classroom environment.
Paraprofessional
Fountain Fort Carson District 8
Fountain, Colorado
01.2017 - 11.2019
- Supported individuals with developmental disabilities during daily routines at Roundup Fellowship.
- Encouraged communication, independence, and participation through patient one-on-one support.
- Monitored safety, supervised activities, and maintained clean, organized living spaces.
- Created and maintained positive relationships with students, parents, and colleagues.
Customer Service Representative
Xerox
Colorado Springs, Colorado
04.2013 - 08.2017
- Answered customer calls and resolved account questions using Xerox service standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Explained billing details, product support, and order status to customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers with troubleshooting for printers, copiers, and service plans.
- Documented call notes and case updates in customer relationship systems.
- Processed service requests in Xerox systems and updated customer records.
- Followed Xerox procedures to handle complaints and route service concerns.
- Escalated complex issues to Xerox support teams for resolution.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Facilitated effective communication among team members and maintained professional customer interactions.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Initiated conversations with customers to understand their needs with customers to understand needs, resolve issues and answer product questions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
Bachelor of Science - Human Resource Management
Southern New Hampshire University
Hooksett, NH08-2027
Skills
- Employee relations
- Recruitment support
- Onboarding coordination
- Microsoft Excel, Word, Powerpoint
- Records management
- Conflict resolution
- Problem-solving abilities
- Health and safety compliance
- Work Planning and Prioritization
- Communication skills
- Professionalism
- Interview coordination
- Critical thinking
- Issue troubleshooting
Timeline
Amazon Associate
Amazon
08.2024 - Current
Paraprofessional
Roundup Fellowship
03.2022 - 08.2024
Paraprofessional
Camelot Elementary School
12.2019 - 03.2022
Paraprofessional
Fountain Fort Carson District 8
01.2017 - 11.2019
Customer Service Representative
Xerox
04.2013 - 08.2017
Bachelor of Science - Human Resource Management
Southern New Hampshire University