Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Darilyn Romanowski

Darilyn Romanowski

919 Nw 123rd Dr Coral Springs,FL

Summary

Dynamic and results-driven professional with over 10 years of customer service experience, including a successful tenure at The Keyes Company. Proven ability to enhance client satisfaction through excellent communication and teamwork. Skilled in market research and upselling techniques, consistently driving sales and fostering loyalty among clients and patrons. Building relationships that last and providing clients with the utmost satisfaction while maintaining a positive attitude.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Real Estate Agent

The Keyes Company
02.2024 - Current
  • Assisted clients in identifying suitable properties based on preferences and budget.
  • Conducted market research to understand local real estate trends and pricing strategies.
  • Supported the preparation of listing documents, ensuring accuracy and compliance with regulations.
  • Coordinated property viewings, providing timely communication with potential buyers and sellers.
  • Participated in training sessions to enhance knowledge of real estate laws and industry standards.

Cocktail Server

Side Bar
05.2019 - 11.2023
  • Delivered exceptional customer service in fast-paced cocktail environment.
  • Monitored guest satisfaction, resolving issues promptly and effectively.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.

VIP Bottle Server

PRYSM Nightclub
08.2017 - 05.2019
  • Delivered exceptional customer service to VIP guests, ensuring personalized attention and satisfaction.
  • Managed bottle service operations, coordinating orders and deliveries for high-profile clientele.
  • Trained and mentored junior staff on best practices in luxury service and guest engagement techniques.
  • Developed strong relationships with repeat customers, fostering loyalty and enhancing overall nightclub experience.
  • Collaborated with team members to deliver seamless service during high-volume events.
  • Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
  • Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
  • Contributed to increased sales by effectively upselling premium products and offering tailored recommendations.
  • Facilitated smooth communication between guests, servers, bartenders, security personnel, and management for optimal event execution.
  • Maintained clean and organized table areas, adhering to strict hygiene standards for optimal presentation.
  • Supported venue marketing initiatives by promoting upcoming events during interactions with patrons.

Server

Tilted Kilt Pub & Eatery
03.2016 - 08.2018
  • Modeled in the 2018 Tilted kilt calendar (May)
  • Remained focused, motivated and professional throughout long shoots and events.
  • Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
  • Trained and mentored new servers on menu items, service standards, and guest interaction techniques.
  • Implemented upselling techniques to increase average check amounts while enhancing customer satisfaction.
  • Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere for guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Brand Ambassador

Challenge Butter
06.2017 - 06.2017
  • Represented brand at the event, engaging potential customers and enhancing product visibility.
  • Developed and executed promotional strategies to increase brand awareness in target markets
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations
  • Generated leads for future business opportunities by collecting customer contact information during promotional events
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty
  • Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings
  • Drove customer engagement by creating interactive activities

Education

Associate of Science - Science

College of DuPage
Glen Ellyn, IL
05-2022

Skills

  • Excellent teamwork and communication
  • 10 years experience in serving/customer service
  • Modeling and Brand ambassador experience

Accomplishments

  • Received my Pilot's license In May of 2023 for fixed-wing single engine aircraft
  • Studied Mandarin Chinese for 4 years in High School
  • Received honor roll in college as first in my family to attend college
  • In the top 5% of futures traders last quarter
  • Making the Tilted Kilt Calendar in 2018

Certification

  • Licensed Real estate agent
  • Single engine aircraft pilot
  • Food handlers Certificate (Illinois)
  • BASSET Certification (Illinois)

Timeline

Real Estate Agent

The Keyes Company
02.2024 - Current

Cocktail Server

Side Bar
05.2019 - 11.2023

VIP Bottle Server

PRYSM Nightclub
08.2017 - 05.2019

Brand Ambassador

Challenge Butter
06.2017 - 06.2017

Server

Tilted Kilt Pub & Eatery
03.2016 - 08.2018

Associate of Science - Science

College of DuPage

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