Darin Cheney
Fairbanks,AK
Summary
Graduate of AVTEC and UAF IT programs. My first and current professional position is at Alasconnect, an MSP that performs IT Services all over Alaska. My long term goal is to go into Cybersecurity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Remote Support Technician 1
Alasconnect
05.2021 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responded to telephone, email and in-person inquiries regarding various issues across multiple organizations.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Delivery Driver
DoorDash
05.2020 - 08.2020
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Verified orders prior to completing deliveries to avoid customer complaints.
Maintenance Worker
Ben Lomond
05.2017 - 02.2018
- Employed knowledge of electrical systems when maintaining lighting, outlets and fuseboxes.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Safely and effectively handled wide range of cleaning products and solutions.
Education
Certificate of Completion - Information Technology
AVTEC - Alaska's Institute of Technology
Seward, AKHigh School Diploma -
Lathrop High School
Fairbanks, AKAssociate of Applied Science - Information Technology
University of Alaska Fairbanks
Fairbanks, AK05-2023
Skills
- Windows Operating System and Windows Server familiarity
- Cisco equipment familiarity
- 8021x experience
- Cisco switching expertise
- Subnetting expertise
- IP address structure
- VLAN aggregation
- DNS implementation
- Port security knowledge
- Routing protocol expertise
- LAN switching technologies
- Technical Support
- Troubleshooting skills
Certification
- CompTIA Security +
- MTA: Windows Operating System Fundamentals
- MTA: Networking Fundamentals
- MTA: Windows Server Administration Fundamentals
- MTA: Security Fundamentals
Timeline
Remote Support Technician 1
Alasconnect
05.2021 - Current
Delivery Driver
DoorDash
05.2020 - 08.2020
Maintenance Worker
Ben Lomond
05.2017 - 02.2018
High School Diploma -
Lathrop High School
Certificate of Completion - Information Technology
AVTEC - Alaska's Institute of Technology
Associate of Applied Science - Information Technology
University of Alaska Fairbanks
Similar Profiles
Chelsey ChandlerChelsey Chandler
Contracted Delivery Driver at DoorDashContracted Delivery Driver at DoorDash
Cyd Marie TaulerCyd Marie Tauler
Concierge at La ClaraConcierge at La Clara
Ariel RossAriel Ross
Service Advisor at LithiaService Advisor at Lithia
Tyler DeGrawTyler DeGraw
Red Salmon Supplier at Silver Bay Seafoods LLCRed Salmon Supplier at Silver Bay Seafoods LLC
Ashley WilliamsAshley Williams
Remote Tier 1 Technical Support Representative at MCIRemote Tier 1 Technical Support Representative at MCI