Joel Nouel
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
IT support technician
Infusion billing solutionS
08.2023 - Current
- Installing and configuring Windows operating systems (Windows 11, 10)
- Installing, repairing, and managing printers
- Troubleshooting employees’ SOHO networks
- Providing technical service to employees through standard IT troubleshooting method
Education
Bachelors of Applied Science - Information technology – Network Systems Analyst
broward college
Skills
- COMPTIA A Certified
- Knowledge of switch and router configuration
- Knowledge of DHCP
- Knowledge of DNS
- Knowledge of firewall configuration
- Experienced in troubleshooting SOHO networks
- Experienced in providing technical support over phone/emails
- Understanding of Windows Server (2016, 2019, and 2022)
- Understanding of Cloud
- Hardware and software troubleshooting
- Familiarity with Windows (11 and 10)
- Familiarity with Mac OS
- Familiarity with Linux operating systems
- Hardware Installation
- Operating System Support
- Mobile Device Management
- System Configuration
- Software Deployment
- Wireless Networking
- Patch management
- Technical Support
- Customer Service
- Account Management
- User guidance
- Problem-Solving
- Organizational Skills
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
IT support technician
Infusion billing solutionS
08.2023 - Current
Bachelors of Applied Science - Information technology – Network Systems Analyst
broward college