Antoine Rockymore
Port Charlotte,FL
Summary
Results-driven Technology Support Specialist with a proven track record at Charlotte County Public Schools, achieving a 15% closure rate on district-wide tickets. Demonstrates expertise in CompTIA certifications and strong verbal communication, effectively resolving technical issues while building positive relationships. Committed to enhancing technology solutions to support educational excellence.
Overview
10
10
years of professional experience
Work History
Technology Support Technician
Charlotte County Public Schools
Port Charlotte, USA
01.2017 - Current
- Tier 1 support for multiple different schools on-site, email, and phone support handling printer problems, software installations, account credentials, hardware malfunctions
- Tier 2 support for networking-related incidents with classroom access points and connections to the MDF/IDF in proximity
- Facilitate communications with third-party vendors within schools
- Implemented a new inventory control process for schools under oversight
- Closed 15% of district-wide support tickets in a single year providing technician flexibility
- Documented all support incidents and resolutions in a ticketing system
Technology Support Professional
Sarasota County Public Schools
Sarasota, USA
05.2015 - 11.2016
- Tier 1 support for schools assigned troubleshooting email, and phone support handling printer problems, software installations, account credentials, hardware malfunctions
- Supported both hardware and software-related issues on-site, email, and phone support
- On the district-wide team to refresh 25% of the schools with over 10,000+ devices
- Documented all support incidents and resolutions in a ticketing system
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT01.2024
Computer Systems - Information Technology
Charlotte Technical Center
Port Charlotte, FL04.2015
Skills
- CompTIA A certified
- CompTIA Network certified
- CompTIA Security certified
- CompTIA Project certified
- AWS Certified Cloud Practitioner
- Linux LPI Essentials Certified
- Proficient in HTML5 Development
- Experienced in CSS Design
- Strong JavaScript Skills
- Proficient in SQL
- Experienced with Microsoft Office Applications
- Experienced with Google Office Tools
- Effective Team Management
- Analytical Problem Solving
- Analytical Problem Solving
- Independent Work Skills
- Collaborative Team Engagement
- Effective Time Management
- Strong Organizational Abilities
- Rapid Learning of Technologies
- Strong Verbal Communication
- Relationship Building
- Customer Service Expertise
- Disaster recovery planning
- Incident response coordination
- IT asset management
- Software updates
- Hardware maintenance
- Software installation
- Ticketing system proficiency
- Application support
Additional Information
Self-Studying Data Science using Python, Mentoring IT students at the local technical college, Member of the National Society of Leadership and Success WGU class of 2021, National Technical Honor Society member inducted in 04/15
Personal Information
Title: Technology Support Technician
Timeline
Technology Support Technician
Charlotte County Public Schools
01.2017 - Current
Technology Support Professional
Sarasota County Public Schools
05.2015 - 11.2016
Bachelor of Science - Information Technology
Western Governors University
Computer Systems - Information Technology
Charlotte Technical Center