Darin Henry
New Providence
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and skills to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty
Overview
6
6
years of professional experience
Work History
Olypic Development Program Scout and Coach
Louisiana Soccer Association
02.2023 - 07.2023
- Organized memorable bimonthly camps to foster camaraderie, teamwork, and personal growth among participants.
- Strengthened community involvement by encouraging other local players and coaches to participate in creating soccer opportunities for youth players
- Improved scouting skills by conducting comprehensive training sessions and outdoor activities.
- Scouted through hundreds of players and cutting the group in half within the week, keeping track of all players and contact info via microsoft excel
Customer Service Sales Associate
Publix Grocery Store
02.2017 - 06.2020
- Bagged groceries, helped customers carry their groceries to their cars
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to create a more enjoyable grocery experience
- Managed returns, exchanges and refunds in accordance with store policy
Team Member/Shift Leader Manager
Dairy Queen
09.2018 - 03.2020
- Kept work areas clean, organized, and safe to promote efficiency, team safety, and an environment customers would want to eat at and order from
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Contributed to store success by completing orders quickly and accurately
- Closed and cleaned the store efficiently, calculated daily profits, and prepared the store for the upcoming morning shift
- Trained new employees and helped them get comfortable with working alone and/or busier hours
Education
No Degree - Political Science And Criminal Justice
Rutgers University
New Brunswick, NJ05-2024
No Degree - Political Science
University of Connecticut
Storrs, CT05-2024
Skills
- Decision-making
- Critical thinking
- Attention to detail
- Media relations
- Highly Teachable/fast learning
- Customer service
- Customer relations
- Problem resolution
- Complaint handling
- Retail store support
- Stock management
- Sales closing
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Olypic Development Program Scout and Coach
Louisiana Soccer Association
02.2023 - 07.2023
Team Member/Shift Leader Manager
Dairy Queen
09.2018 - 03.2020
Customer Service Sales Associate
Publix Grocery Store
02.2017 - 06.2020
No Degree - Political Science And Criminal Justice
Rutgers University
No Degree - Political Science
University of Connecticut
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