Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dorian Mac

Garden City,MI

Summary

Dynamic and results-driven Learning & Development professional with over7 years of experience in program management, content design, and people development. Adept at creating impactful onboarding experiences, driving process efficiencies, and fostering strong partnerships across organizational teams. Proven track record of managing and mentoring high-performing teams while designing engaging learning solutions tailored to organizational goals and industry trends.

Overview

7
7
years of professional experience

Work History

Lead –101 Coach, Onboarding Program | Learning & Development

Coyote Logistics
01.2019 - Current
  • Lead the strategy, evolution, and execution of the company’s Onboarding Program
  • Collaborate with cross-functional teams, including Talent Acquisition, HR Ops, IT, and L&D, to ensure seamless onboarding experiences
  • Serve as the primary liaison with business stakeholders to align onboarding processes with organizational objectives
  • Develop and maintain onboarding materials, including communications, presentations, activities, and resources, within the Learning Management System (LMS)
  • Stay informed on research and trends in adult learning, content design, and employee engagement to continually enhance onboarding materials
  • Supervise, coach, and develop onboarding trainers, providing regular feedback to refine their facilitation and program delivery
  • Empower team members to achieve personal and professional growth while maintaining a high standard of program execution

UPS Peak Manager 2024 - Mid-Atlantic

Coyote Logistics
01.2024 - 03.2024
  • Attended training workshops to acclimate with the UPS Peak Season project, operational framework, and standardized processes
  • Developed an all-encompassing understanding of the UPS-Coyote partnership & Peak Season operations
  • Managed daily operations of the departmental network and ensured24/7 coverage and support
  • Collaborated with leaders to train and develop direct reports

SMB (Small to Medium Business) Sales Rotation

Coyote Logistics
03.2024 - 05.2024
  • Built a book of business by researching leads, cold calling, and persuading decision-makers to utilize Coyote services
  • Maintained and grew business with current customers through service consulting and trend analysis
  • Provided accurate pricing, supported daily operations, and ensured high customer satisfaction levels
  • Completed all required sales training & utilized resources to become a subject matter expert on market trends

Carrier Sales Representative (Level 1)

Coyote Logistics
02.2018 - 12.2018
  • Recruited and onboarded new carriers to expand and diversify the network, ensuring compliance with company standards
  • Negotiated rates and service agreements with carriers to secure favorable pricing
  • Coordinated load assignments, monitored performance, and resolved shipment issues promptly
  • Analyzed market trends to identify opportunities for lane development and rate optimization

Education

No Degree - Business Administration And Management

Schoolcraft University
Livonia, MI

Skills

  • Learning & Development Strategy
  • Program Management & Execution
  • Onboarding Content Design
  • Leadership & Team Development
  • Stakeholder Engagement & Collaboration
  • Adult Learning Principles & LMS Management
  • Process Improvement & Efficiency Optimization
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Account management
  • Facilitation techniques
  • E-learning design
  • Onboarding programs
  • Organizational development

Accomplishments

  • Spearheaded the redesign of onboarding materials, resulting in a [specific % or qualitative improvement] increase in new hire engagement and retention.
  • Successfully onboarded over [specific number] new hires across diverse roles and locations, ensuring consistency and quality in delivery.
  • Implemented [specific process or tool], streamlining communication between onboarding, HR, and business teams.

Timeline

SMB (Small to Medium Business) Sales Rotation

Coyote Logistics
03.2024 - 05.2024

UPS Peak Manager 2024 - Mid-Atlantic

Coyote Logistics
01.2024 - 03.2024

Lead –101 Coach, Onboarding Program | Learning & Development

Coyote Logistics
01.2019 - Current

Carrier Sales Representative (Level 1)

Coyote Logistics
02.2018 - 12.2018

No Degree - Business Administration And Management

Schoolcraft University

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Dorian Mac