Darin Masi
Daytona Beach,FL
Summary
Experienced Senior Supervisor with 15 years in managing and directing operations of employees. Created and developed company standards through recruiting and training exceptional personnel and seamless execution of performance strategies maximizing impact with clientele. Innovative in motivating team members to collaborate in exceeding company objectives and achieving constant progress.
Overview
11
11
years of professional experience
Work History
Starbucks Senior Supervisor
Sodexo
Daytona Beach , FL
09.2023 - Current
- Provided leadership and guidance to a team of 32 employees.
- Participated in strategic planning initiatives to improve operations.
- Monitored inventory levels and placed orders as needed.
- Formulated work schedules, communicating with individual employees to verify availability and coordinating across departments to staff each shift fully.
Supervisor
Sodexo
Daytona Beach , FL
09.2022 - 09.2023
- Monitored employee productivity to provide constructive feedback and coaching.
- Doubled sales at merchant from last year
- Highest customer ratings in 10 years
- Coordinate ordering and inventory for merchant
- Implemented a new POS system with limited interruptions to business.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Coordinated employee schedules according to shift changes and availability.
Catering Coordinator
Sodexo
Daytona Beach, FL
06.2022 - 09.2022
- Developed menus based on client preferences and budget constraints.
- Use sales/marketing strategies to maintain and expand clientele
- Provided guidance and support to kitchen staff as needed throughout the event preparation process.
- Executed scheduling, logistics, and follow-ups with catering staff.
Real Estate Agent
Charles Rutenberg RealtyLLC
Ormond Beach , FL
11.2021 - 09.2022
- Maintained updated knowledge of local real estate markets.
- Managed real estate transactions from initiation to closing.
- Prepared comparative market analysis to estimate properties' value.
- Advised prospective clients on current market activities and optimal buying or selling choices.
Operations Site Lead
Starship Technologies
Daytona Beach , FL
03.2022 - 06.2022
- Lead a team of employees, robot technicians, and autonomous robots at ERAU.
- Provide daily coaching to team members on their performance
- Analysis metrics (tableau), KPI, and raw data to detect critical issues and provide recommendations for resolution.
- Build and maintain partner relations to continue a streamlined workflow from human to robot.
- Create a dynamic schedule for employees to meet demand
- Interview and hire new employees.
- Support sites across the US and worldwide, using video conferences and/or travel.
Real Estate Agent
Reagan Realty
Ormond Beach, FL
03.2020 - 11.2021
- Created $1 Million in real estate transactions in one year.
- Maintained updated knowledge of local real estate markets.
- Prepared comparative market analysis to estimate properties' value.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
Superintendent
Yellowstone Landscape Group
Daytona Beach, FL
10.2013 - 08.2021
- Supervised and reviewed B2B business contracts and all allocated costs
- Spearheaded the processing of new hires and coaching them for their roles
- Created a new streamlined process to improve workflow, decrease cost, and hours allocated based on the sales metrics
- Directly oversaw and mentored 10-20 employees across multiple accounts
- Quality control and risk management for all in-house and subcontracted work
- Strong understanding of budgets and accrual accounting
- Created mutually beneficial relationships with vendors and subcontractors.
Co-Owner
BERTINE ELIZABETH SALON AND SKIN STUDIO
Ormond Beach, FL
06.2013 - 10.2019
- Maintained client retention rate at 90%+
- Developed strategies for increasing customer loyalty and satisfaction.
- Monitored expenses closely to stay within allocated budgets for each project and initiative.
Education
Serv Safe for Managers
01.2022
Kronos Management
01.2022
Real Estate
Climer School of Real Estate
01.2020
Bachelor of Science - Business Management
Daytona State College
Daytona Beach, FL01.2018
BSA Eagle Scout
01.2004
Skills
- Staff Development
- Goal-Oriented
- Contract Management
- Negotiation
- Strategic Planning
- Microsoft Office
- Jira
- Confluence
- Zendesk
- Okta
- Slack
- Deputy
- Lever
- Scale Fusion
- Kronos
- Dexi
- ICIMS
- Serv Safe
- Oracle
Timeline
Starbucks Senior Supervisor
Sodexo
09.2023 - Current
Supervisor
Sodexo
09.2022 - 09.2023
Catering Coordinator
Sodexo
06.2022 - 09.2022
Operations Site Lead
Starship Technologies
03.2022 - 06.2022
Real Estate Agent
Charles Rutenberg RealtyLLC
11.2021 - 09.2022
Real Estate Agent
Reagan Realty
03.2020 - 11.2021
Superintendent
Yellowstone Landscape Group
10.2013 - 08.2021
Co-Owner
BERTINE ELIZABETH SALON AND SKIN STUDIO
06.2013 - 10.2019
Serv Safe for Managers
Kronos Management
Real Estate
Climer School of Real Estate
Bachelor of Science - Business Management
Daytona State College
BSA Eagle Scout