Darin Wiser
Mechanicsburg,PA
Summary
Proven Technical Writer and Sales Associate with a track record of enhancing customer engagement and improving documentation quality at GGS Information Services Inc. Expert in Adobe Photoshop and client communication, I excel in creating compelling content and fostering customer loyalty. Achieved significant improvements in technical documentation usability and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Technical Writer
GGS Information Services Inc.
06.2003 - Current
- Updated GE CF34 programs.
- Part listing for Navistar.
- Created mobile apps for John Deere.
- Created/Updated manual for Caterpiller.
- Developed content based on customer feedback.
- Maintained a library of existing technical documents.
- Created illustrations and diagrams to supplement written material.
- Gathered information from subject matter experts to create technical documentation.
Sales Associate
Dicks Sporing Goods
10.2005 - 09.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Associate of Science - Computer Applications And Management
DuBois Business College
Huntingdon05.2003
Skills
- Customer Service
- Excel
- Word
- Adobe photoshop
- Creo
- Graphics Creation
Timeline
Sales Associate
Dicks Sporing Goods
10.2005 - 09.2020
Technical Writer
GGS Information Services Inc.
06.2003 - Current
Associate of Science - Computer Applications And Management
DuBois Business College
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