Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Darinka Flores-Huerta

Austin,MN

Summary

Proven leader in retail operations, adept at enhancing customer service and store efficiency, showcased during tenure at Aldi. Excelled in organization and effective communication, driving operational improvements. Demonstrated exceptional cash handling accuracy and empathy towards customers, ensuring a positive shopping experience. Achieved significant results in store maintenance and policy enforcement, reflecting a commitment to excellence.

Overview

4
4
years of professional experience

Work History

Lead Store Associate

Aldi
Austin, MINNESOTA
07.2023 - Current
  • Managed daily store operations, including opening and closing the store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Provided excellent customer service by addressing inquiries promptly.
  • Resolved customer complaints in a timely manner.
  • Maintained cleanliness and organization of store shelves and displays.
  • Implemented safety protocols to protect staff, customers, and merchandise from harm.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Cleaned shelves, counters and tables to maintain organized store.

Guest Service and Food Service

Kwik Trip
Austin , MN
04.2021 - 12.2023
  • Completed side tasks by restocking condiments and cleaning refrigerators.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Operated cash register efficiently to process payments from customers.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Cross-trained in different areas of restaurant operations including kitchen prep work and dishwashing.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Performed daily inspections on pumps, tanks, hoses and nozzles for proper functioning.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments, counted money in cash drawers and balanced receipts with sales.
  • Handled customer inquiries and resolved complaints to maintain positive service experience.
  • Maintained work area and kept cash drawer organized.

Clerk

Hyvee Market Grill
Austin, MN
07.2020 - 04.2021
  • Adhered to safety guidelines while handling sharp objects such as knives.
  • Checked expiration dates on food products and rotated stock accordingly.
  • Prepared sushi ingredients such as cutting fish, rolling sushi, and making sauces.
  • Provided excellent customer service in a friendly manner.
  • Ensured that all orders were filled accurately before delivery or pick-up.
  • Monitored temperature of refrigerators and freezers containing seafood products.
  • Answered customers' questions and provided information on store procedures or policies.
  • Organized raw materials for efficient production of sushi dishes.
  • Kept up with inventory levels by replenishing supplies when needed.
  • Followed proper food handling procedures at all times.

Education

Associate of Arts -

Riverland Community College
Austin, MN
05-2025

High School Diploma -

Austin High School
Austin, MN
06-2022

Skills

  • Store operations
  • Policy enforcement
  • Returns processing
  • Store maintenance
  • Return processing
  • Retail transactions processing
  • Organization
  • Effective communication
  • Customer service
  • Cash register operation
  • Cash handling accuracy
  • Patience and empathy demonstration
  • Store cleanliness maintenance
  • Returns and exchanges handling
  • Customer assistance

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Lead Store Associate

Aldi
07.2023 - Current

Guest Service and Food Service

Kwik Trip
04.2021 - 12.2023

Clerk

Hyvee Market Grill
07.2020 - 04.2021

Associate of Arts -

Riverland Community College

High School Diploma -

Austin High School

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Darinka Flores-Huerta