Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dario Jackson

Project Management
Phoenix,AZ

Summary

Experienced project manager with a background in banking and finance, in addition to law education. Seeking to leverage career in project management of skills and experience.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Project Manager

TekSystems Remote
11.2021 - 02.2022
  • Successfully completed closing stakeholders and owners accounts
  • Identify broad financial needs of individuals based on their goals and priorities
  • Demonstrate knowledge of core products with strategies for sales goals
  • Provide solutions to clients financial questions and decisions
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Identified plans and resources required to meet project goals and objectives.
  • Facilitated communication between internal personnel, contractors and vendors for project cohesion.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.

Client Specialist

Bank of America
Chandler, AZ
03.2021 - 08.2022
  • Demonstrating expertise to client’s on banking credit card clients
  • Identify broad financial needs of individuals based on their goals and priorities
  • Demonstrate knowledge of core products with strategies for sales goals
  • Provide solutions to clients financial questions and decisions
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Coordinator Specialist

JPMorgan Chase
Phoenix, AZ
10.2017 - 12.2019
  • Strategically planning for Chase Elite consumer credit card members
  • Supervisory role of proctor to new hire training
  • Facilitating customer scenario module calls
  • Delegate task direct communication with all levels of associates
  • Experienced knowledge of analyst and production and adhere to policy procedure, regulations and policies.
  • Collected and tracked information about participation and outcomes of individual programs.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Loan Servicing Specialist

Wells Fargo Home Mortgage & Equity
Phoenix, AZ
12.2009 - 07.2017
  • Leading line of business to its full potential of production in short sales to meet metric’s
  • Analyze all mortgage short sale liquidation documents to ensure its accuracy
  • Direct contact to lawyers and brokers for overview on documents
  • Assigned notice of short sale reports with foreclosure sale dates to produce alternate sale offers
  • Organized decision making with identifying packages that are ready for short sale process
  • Extensive knowledge of equity, bankruptcy, 1099, foreclosure, short sale and deceased customer accounts
  • Coached high-quality training to new and existing team members of daily objectives of a successful leading site.

Education

Certificate - Accounting And Business Management

San Diego City College
San Diego, CA
05.1995 - 11.1995

Associates - Paralegal Studies

Ashworth College
Norcross, GA
01.2004 - 01.2006

Certificate In Progress - Project Management

Google Coursera
01.2023 - Current

Skills

Key stakeholder relationship building

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Timeline

Certificate In Progress - Project Management

Google Coursera
01.2023 - Current

Project Manager

TekSystems Remote
11.2021 - 02.2022

Client Specialist

Bank of America
03.2021 - 08.2022

Coordinator Specialist

JPMorgan Chase
10.2017 - 12.2019

Loan Servicing Specialist

Wells Fargo Home Mortgage & Equity
12.2009 - 07.2017

Associates - Paralegal Studies

Ashworth College
01.2004 - 01.2006

Certificate - Accounting And Business Management

San Diego City College
05.1995 - 11.1995

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