Dario Medina Jiménez
Long Beach,CA
Summary
Highly experienced agent with 4 ½ years' expertise in banking and credit report services, excelling in transactions and dispute resolution. Seasoned professional in Environmental Management, Consulting, and Waste Management, with exposure to oil-derivatives distribution, oil production, and refining. Skilled urban planner adept in permitting, current planning, leveraging resources, and executing comprehensive planning activities, including community plan preparation and regulatory assessments.
Overview
24
24
years of professional experience
Work History
Customer Care Specialist II
Experian Services Costa Rica, S.A
Heredia, Costa Rica
10.2021 - 03.2023
- Contributed to the improvement of memberships, services, and credit-related product offerings
- Implemented strategies to assist consumers in enhancing their creditworthiness
- Instructed consumers on understanding credit bureau procedures and guided them in requesting necessary corrections.
- Received and processed customer support requests; Determined appropriate support actions and either provided assistance or escalated to relevant departments
- Efficiently managed and addressed escalated customer concerns.
Customer Service Agent III – Capital One 360
Sykes Costa Rica
San José, Costa Rica
03.2020 - 10.2021
- Provided prompt customer service by addressing inquiries from both new and existing customers regarding account opening and debit/ATM card transactions for checking, savings, and CD accounts.
- Guided customers through enrollment in online banking and provided assistance with navigating the website to update their account details
- Maintained consistent and up-to-date account information on various phone platforms
- Provided support for various customer-related disputes
- Provided customers with accurate account information
- Collaborated with various teams at Capital One such as Fraud, Collections, and Specialty Operations
- Managed customer inquiries in adherence to performance metrics and constantly enhanced service offerings by keeping updated on changes, developments, products, and upgrades.
Customer Service Agent III – Capital One – TSC
Sykes Costa Rica
La Aurora, Costa Rica
05.2019 - 03.2020
- Handled inquiries and provided assistance to both prospective and current credit card holders via phone.
- Enabled customers to effectively address concerns regarding lost or stolen credit cards, offering assistance with necessary dispute filings.
- Ensured efficient management of customer accounts by updating personal information across various platforms and assisting with the handling of their current APR.
- Provided guidance to customers on matters related to credit reporting and accessing their credit report.
- Compliance with established performance metrics and continuous improvement of client service.
Sales & Customer Service Agent III – ATT
Sykes Costa Rica
Moravia, San José
02.2019 - 05.2019
- Provided efficient support for customer calls by completing service orders and addressing queries related to ATT services, equipment, promotions, roaming, and billings.
- Efficiently managed customer inquiries regarding payments, activations, upgrades, and various other services.
- Implemented innovative strategies to promote new sales of ATT products and services, and successfully encouraged customers to upgrade their phones/tablets or adjust plans accordingly.
- Ensured consistency of records by updating information in diverse databases and platforms
- Exceeded expectations in meeting performance goals for customer service, productivity, and quality standards
- Ensured the secure handling of account information to maintain its confidentiality and prevent unauthorized access.
Director-Manager
Envirolab Consultores Ambientales & Servicios, C.A.
Anzoátegui, Venezuela
01.2005 - 07.2018
- Marketed consulting and training services to potential clients across various industries.
- Effectively coordinated resources to meet company goals in technical and administrative areas.
- Managed registration process for waste generators and handlers of dangerous substances, materials, and waste
- Promoted and facilitated environmental courses/workshops, raising awareness on sustainability in corporate and cooperative settings
- Assessed environmental impacts in the agricultural, oil & gas, and petrochemical industries.
Environmental Superintendent
Crystallex International Corporation
Las Cristinas, Bolívar
10.2004 - 12.2004
- Supported the development, periodic update, and implementation of environmental supervision and management plans, collaborating closely with Mine Operating Managers.
- Developed and implemented on-site Environmental Management System following ISO 14000 principles and Venezuela Industrial Standards (COVENIN).
- Managed personnel responsible for environmental implementation and effectiveness of programs on site (employees, consultants and contractors).
Technical Manager
Envirolab Medina Consultores, C. A.
El Tigre, Venezuela
04.2004 - 09.2004
- Managed the execution of permitting services for multiple sectors
- Designed and executed waste management plans while overseeing environmental monitoring activities
- Managed the process of preparing an environmental impact study for a Waste Incineration Center
- Advised companies and cooperatives on obtaining Registration as waste Generators (RASDA) and Performance Authorizations for handling Hazardous Substances, Materials, and Waste from the Ministry of Environment (MINAMB)
- Developed and implemented Environmental Management Systems ISO-14001 compliant, as well as Environmental Improvement Plans.
Permitting Engineer
Eni Dación, B.V.
San Tomé, Anzoátegui
10.2002 - 03.2004
- Provided permitting support for the acquisition of environmental permits/approvals from the Ministry of Environment and Natural Resources (MARN) and the Ministry of Health and Social Development (MSDS).
- Coordinated field inspections with MARN/MSDS/PDVSA Officials, providing expertise and support for all incoming projects.
- Streamlined the process for faster permit approvals
- Ensured accurate and up-to-date documentation by maintaining a detailed registry tracking the sequence of requested authorizations for the Affectation of Natural Resources (AARN), as well as all corresponding notifications to governmental agencies/PDVSA.
Waste Management Advisor
Lasmo Venezuela, B.V. – Eni
San Tomé, Anzoátegui
04.1999 - 10.2002
- Advised operations and maintenance departments on oil spill prevention and control, including bioremediation of affected soils.
- Provided technical advice for the control and disposal of hazardous waste, including production and drilling fluids
- Ensured proper execution of soil sampling protocols for land farming and drilling/production pit closure.
Education
Master of Arts in Urban & Regional Planning (Environmental Planning) -
University of Florida
Bachelor of Science in Environmental Sciences Studies -
University of Florida
Associate of Science in Oceanographic Technology -
Florida Institute of Technology
Skills
- Bank and Credit Reporting Services
- Oil Industry Waste Management Plans/Environmental Adaptation Plans
- Consulting (Environmental Impact Studies/Registration of Waste Generators and Hazardous Substances, Materials and Waste Handlers)
- Ample use of Microsoft Office 365 (Word, Excel, Publisher)
- Medium-level knowledge of Geographic Information System (ArcGis)
- Project Management
- Hazardous and Non-Hazardous Effluents, Solid Waste and Air Monitoring
- Environmental Training (Preparation and Dictation of Courses/ Workshops/Chats)
- Urban and Regional Planning
- Spanish (Native)
- English (Advance level - Fluent)
Accomplishments
- Became a University Professor of Environmental Management at UNEFA – Graduate level.
- Postgraduate Certificate in Latin American Studies from the University of Florida.
- Received a Practical Training in Urban and Regional Planning, at the Charlotte County Planning Department between the years1987-1988. It was granted by the Federal Government (USCIS).
Hobbies and Interests
- Open Water Scuba Diving.
- Sailing/Navigation.
- Digital Photography/Movies
Timeline
Customer Care Specialist II
Experian Services Costa Rica, S.A
10.2021 - 03.2023
Customer Service Agent III – Capital One 360
Sykes Costa Rica
03.2020 - 10.2021
Customer Service Agent III – Capital One – TSC
Sykes Costa Rica
05.2019 - 03.2020
Sales & Customer Service Agent III – ATT
Sykes Costa Rica
02.2019 - 05.2019
Director-Manager
Envirolab Consultores Ambientales & Servicios, C.A.
01.2005 - 07.2018
Environmental Superintendent
Crystallex International Corporation
10.2004 - 12.2004
Technical Manager
Envirolab Medina Consultores, C. A.
04.2004 - 09.2004
Permitting Engineer
Eni Dación, B.V.
10.2002 - 03.2004
Waste Management Advisor
Lasmo Venezuela, B.V. – Eni
04.1999 - 10.2002
Master of Arts in Urban & Regional Planning (Environmental Planning) -
University of Florida
Bachelor of Science in Environmental Sciences Studies -
University of Florida
Associate of Science in Oceanographic Technology -
Florida Institute of Technology
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