DARISMAR RAMIREZ
WHITE PLAINS
Summary
Achieved seamless project execution through effective management of housing coordination tasks. Delivered timely resolutions for tenant issues and coordinated relocation plans to enhance client experiences. Drove construction tracking efforts to maintain project momentum and satisfaction levels.
Overview
7
7
years of professional experience
1
1
Certification
Work History
LEAD RELOCATION COORDINATOR
HOUSING IN TRANSITION
Bronx, NY
11.2024 - Current
- Responsible for overseeing and providing relocation assistance and counseling in compliance with applicable Federal, State, or local regulations
- Responsible for weekly meeting agenda and updates for PACT team including Management, Construction, NYCHA, and all third-party vendors
- Liaison responsible for communication with clients and residents including participating and facilitating in resident and community meetings to discuss resident rights and benefits
- Assess and analyze complex and challenging issues with residents for relocation and communicate information and actions needed in a timely and responsive manner, while providing ongoing support.
- Prepare temporary housing units for relocation including pre HQS inspections, junk removal, pest inspection coordination, cleaning and walk through with HQS inspectors for unit approval
- Ensure data tracking system is updated daily and relocation files and documentation are properly recorded for NYCHA documentation and audit
RESIDENT SOCIAL SERVICES COORDINATOR
C&C Management
Bronx, NY
03.2023 - 10.2024
- Managed relocation and moving schedules for construction day work and move out renovations, while assisting residents to get set up in new renovated unit or day spaces
- Worked as the liaison between residents and construction team, informing them of challenges, special accommodations, and other items as they arise to help identify solutions, such as UFAS/ADA units for elderly/disabled residents while properly tracking on Yardi and Charity Tracker
- Collaborated with the rest of the property management team to address maintenance requests and resolve any issues related to the physical condition of the units before and after renovations
- Assisted residents in navigating community resources such as HealthCare services, transportation options, and social support programs by connecting them to Bronxworks Social service provider provided by PACT
PATIENT FINANCIAL COORDINATOR
Upper Eastside Rehabilitation
New York, NY
06.2022 - 03.2023
- Managed patient registration process, ensuring accurate and timely collection of demographic and insurance information while complying with HIPAA regulations
- Assisted patients with understanding and completing necessary financial responsibility forms and provided guidance on payment options and financial assistance Programs
- Maintained detailed records of patient accounts, payments, and adjustments using electronic billing systems
- Resolved billing discrepancies by investigating and communicating with insurance companies and patients
- Developed strong relationships with patients through effective communication skills and empathetic interactions
- Collaborated with the finance department to resolve issues related to insurance claims processing and reimbursement delays
- Utilized problem-solving skills when addressing complex patient inquiries or concerns
INSURANCE VERIFICATION SPECIALIST
Columbia University 61st Street Serv Corp
New York, NY
05.2019 - 06.2022
- Verified insurance coverage for patients by contacting insurance companies and obtaining necessary information
- Maintained up-to-date knowledge of insurance plans, policies, and procedures
- Utilized Epic programming system to input and update patient data in compliance with HIPAA regulations
Education
ASSOCIATE'S DEGREE IN APPLIED SCIENCE - Health Administration
Westchester College
05.2015
HS DIPLOMA -
St. Catharine Academy
05.2011
Skills
- Project Planning
- Office management
- Excellent communication
- Adaptability
- Problem solving
- Yardi App
- Charity Tracker App
- Microsoft Office
- AirTable App
- Expense Tracking
- Data Management
- Epic App
- Concur App
Certification
- NY Real Estate
- Notary Public (Pending 2026)
LANGUAGES
Spanish
Native or Bilingual
Timeline
LEAD RELOCATION COORDINATOR
HOUSING IN TRANSITION
11.2024 - Current
RESIDENT SOCIAL SERVICES COORDINATOR
C&C Management
03.2023 - 10.2024
PATIENT FINANCIAL COORDINATOR
Upper Eastside Rehabilitation
06.2022 - 03.2023
INSURANCE VERIFICATION SPECIALIST
Columbia University 61st Street Serv Corp
05.2019 - 06.2022
ASSOCIATE'S DEGREE IN APPLIED SCIENCE - Health Administration
Westchester College
HS DIPLOMA -
St. Catharine Academy