Darismar Santos
Sall Myers Medical Associates
Paterson,NJ
2
Languages
1
Certification
9
years of professional experience
College graduate with expertise in customer service, teamwork, and problem solving. Strong communication and organizational skills with a proven ability to manage multiple responsibilities in fast-paced environments. Seeking an opportunity to apply my skills, gain professional experience, and contribute to a team.
Work History
IME Client Success Associate
3 Years 3 Months- Developed and maintained relationships with attorneys to ensure successful record processing and scheduling.
- Resolved customer inquiries by providing accurate solutions based on company policies.
- Processed customer deposits and transactions accurately and efficiently.
- Trained new staff on necessary procedures for the department.
- Managed the use of ADS, a Patient Portal Software, to create accounts, schedule patients and add demographic information.
Behavioral Therapist
4 Months- Developed individualized plans for clients to help meet personal goals.
- Provided guidance and support to families, helping them better understand the needs of their children with behavioral challenges.
- Conducted assessments of clients' social, emotional, educational and behavioral functioning in order to develop treatment plans.
- Collaborated with a team to enhance patient care strategies and outcomes.
Pharmacy Clerk
5 Years 9 Months- Verified accuracy of prescriptions filled by pharmacists.
- Verified accuracy of prescriptions filled prior to packaging.
- Organized and labeled medication containers for easy identification.
- Maintained pharmacy inventory, including ordering and stocking supplies.
- Maintained organized records of patient information and medication history to support compliance with regulations.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Maintained strict adherence to HIPAA regulations during all customer interactions.
Education
Bachelor of Arts - Psychology Major
High School - Vocational High School, Academy of Medical Arts
Skills
Call Center Operations
Bilingual Customer Service Representative
Problem-Solving
Payment Processing
Teamworker
Training and mentoring
Certification
- Certified Nursing Assistant
- First Aid & CPR Certified
- National Honors Society
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IME Client Success Associate
Sall Myers Medical Associates
06.2023 - CurrentRead More
Behavioral Therapist
Compass Group USA
02.2023 - 06.2023Read More
Pharmacy Clerk
Sussmans Drugs
05.2017 - 02.2023Read More
Passaic County Technical Institute
High School from Vocational High School, Academy of Medical Arts
Read More
Felician University
Bachelor of Arts from Psychology Major
Read More