Darissel Rodriguez
Bronx,NY
Summary
Resourceful and innovative professional with expertise in administration, customer service and leadership. Advanced understanding of customer needs with diligent attention to detail results in superior customer service and high levels of client satisfaction. Adept at enhancing team performance, and proactively identifying opportunities for development and advancement. Proven ability to make critical decisions during challenges, perform in highly visible positions, and work under pressure to meet deadlines. Looking for an opportunity in a dynamic organization where my skills will be fully utilized.
Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for OPWDD cases.
Overview
7
7
years of professional experience
Work History
CASE WORKER
MERCY DRIVE INC
04.2024 - Current
- Offered support and direction to families and coordinated visits every 3 months.
- Created staff action plans for my individuals based on their life plan meeting
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Participated in professional development and training opportunities to enhance skills.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Conducted home visits to assess clients' home environment and provide support.
- Documented client progress and activities in accordance with agency policies and procedures.
- Collaborated with other professionals to plan and coordinate care for clients.
- Assessed needs of each client and recommended appropriate services and resources.
- Documented monthly progress of individuals through case notes
OPERATIONS COORDINATOR
WE GOT NEXT SPORTS INC
01.2021 - 03.2024
- Responsible for a variety of operations including Human Resources, research assistance, finances, data administration, and communication
- Lead, manage, and co-organizing all annual Gala fundraising activities for the organization
- Conducting research, compiling data, and preparing papers for presentation by the board of directors
- Performing daily and weekly administrative tasks, which include proofreading, transcribing handwritten notes, invoices, pay records, and balance sheets
- Develop and present training on HR policies and topics to employees
- Contribute to the strategic development and operational running of the organization with the Senior Managers
- Locating areas of improvement and proposing corrective actions that met challenges and leveraged growth opportunities
SR. ACCOUNT EXECUTIVE
PIPEDRIVE INC
04.2018 - 12.2020
- Responsible for onboarding new clients through actions such as contacting, emailing, and arranging tailored demos
- Maintained complete knowledge of all services, procedures, and marketing promotions
- Understood the customer's needs and pain points to close the sale in a timely fashion
- Followed and implemented sales plan to optimize sales targets into targeted accounts
- Resolved customer issues by thoroughly examining concerns, creating solutions, and managing these situations through resolution
- Brought the strategies and ideas to advance our company's values, unique culture, and vision for the future
- Prepared and provide regular reports and updates on performance
Education
BBA - Business Management
SUNY Delhi
Delhi, NY12-2013
Skills
- Effective Communication
- Time Management
- Case file documentation
- Service assistance and support
- Home inspections
- Interpersonal and written communication
- Client interaction
- Records management
- Client engagement
- Self motivation
- Patient support
- Relationship building
- Patient-centered care
- Case management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CASE WORKER
MERCY DRIVE INC
04.2024 - Current
OPERATIONS COORDINATOR
WE GOT NEXT SPORTS INC
01.2021 - 03.2024
SR. ACCOUNT EXECUTIVE
PIPEDRIVE INC
04.2018 - 12.2020
BBA - Business Management
SUNY Delhi
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