Darius Anderson
Nashville,TN
Summary
Adept Service Technician with a proven track record at Nashville Ready Mix and Infiniti , enhancing customer satisfaction through expert troubleshooting and preventive maintenance. Skilled in diagnostic testing and customer service, I significantly improved first-time fix rates. Committed to continuous learning and effective communication, I excel in both technical and interpersonal abilities, ensuring peak equipment performance and client trust.
Overview
6
6
years of professional experience
Work History
Service Technician
Nashville Ready Mix
03.2024 - 08.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Service Technician
Infiniti Of Coolsprings
10.2018 - 03.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Education
Acting And Modeling - Acting And Modeling
John Casablancas
Nashville, TN05.2022
Automotive - Automotive Mechanics
TCAT
Smyrna, TN08.2019
High School Diploma -
Lavergne High School
La Vergne, TN05.2013
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Troubleshooting skills
- Flexible and Adaptable
- Problem and Issue Resolution
- Repair Techniques
- Diagnostic Testing
- Professional and Courteous
- Heavy Lifting
Timeline
Service Technician
Nashville Ready Mix
03.2024 - 08.2024
Service Technician
Infiniti Of Coolsprings
10.2018 - 03.2024
Acting And Modeling - Acting And Modeling
John Casablancas
Automotive - Automotive Mechanics
TCAT
High School Diploma -
Lavergne High School
Similar Profiles
Tyrone SmithTyrone Smith
Mixer Operator at Nashville Ready MixMixer Operator at Nashville Ready Mix
Marcos ChavezMarcos Chavez
Class B Commercial Driver at kincaid ready mix,ozark ready mixClass B Commercial Driver at kincaid ready mix,ozark ready mix
MOHAMED SAMIR ISMAIL HASSANMOHAMED SAMIR ISMAIL HASSAN
Operations Manager at CEMEX (Ready Mix) For Ready Mix ConcreteOperations Manager at CEMEX (Ready Mix) For Ready Mix Concrete