Darius Billings
Hyattsville,MD
Summary
A college graduate with a B.S. in Psychology. Customer service experience as a hotel desk clerk. Has exceptional work ethic along with patience for conflict de-escalation. Completes any task at hand without procrastination. Desires to be the best at any assignment, but simultaneously a cooperative team player to resolve issues efficiently.
Overview
3
3
years of professional experience
Work History
Night Auditor
COUNTRY INN & SUITES
Katy, TX
02.2020 - 04.2022
- Familiar with OPERA hotel system
- Charged credit cards for room stays and market item transactions
- Experienced in resolving customer complaints
- Performed Night Audits by printing transaction histories and rebooting the system for next day.
- Collected guest ledgers to close bank and cash registers, resolving issues quickly and marking discrepancies.
- Reviewed pending check-ins and approved authorizations to complete closing procedures.
Night Auditor
LA QUINTA INN & SUITES
Katy, TX
09.2018 - 10.2019
- Familiar with SynXis hotel computer system
- Handled numerous transactions at the front desk, charging credit cards for room stays and market items
- Performed Night Audits by printing out the hotel’s transactions from the previous day and rebooting the system for the next day.
- Collected guest ledgers before closing bank and cash registers, resolving issues quickly and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Education
Bachelor of Science - Psychology
Bowie State University
Bowie, MD05.2015
Diploma - undefined
James Hubert Blake High School
2010
Skills
- Occupancy Rates Analysis
- Financial Reporting
- Microsoft Office
- Inquiry Response
- Nightly Audits
- Guest Registration
- Housekeeping Notification
- Ledger Updates
- Verbal and Written Communication
- Guest Services
- Basic Food Service
- Data Gathering
Timeline
Night Auditor
COUNTRY INN & SUITES
02.2020 - 04.2022
Night Auditor
LA QUINTA INN & SUITES
09.2018 - 10.2019
Bachelor of Science - Psychology
Bowie State University
Diploma - undefined
James Hubert Blake High School
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