KADIE NASH
Atlanta,GA
Summary
Front Desk Agent with extensive experience in hospitality and customer service. Proven ability to deliver exceptional service while ensuring operational efficiency in high-pressure settings. Recognized for strong organizational skills, multitasking capabilities, and adaptability to diverse guest requirements. Achieved notable improvements in guest satisfaction through innovative solution implementation.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Country Inn & Suites
Columbia, SC
04.2025 - Current
- Generated daily reports detailing occupancy levels, revenue amounts.
- Answered phones, responded to inquiries, and took messages.
- Managed cash drawer responsibly throughout shift.
- Assisted guests at check-in, providing information on various services within hotel.
Front Desk Agent
Comfort Inn & Suites
Atlanta, GA
11.2024 - 04.2025
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Front Desk Agent
Country Inn & Suites By Radisson
Braselton, GA
05.2022 - 11.2024
- Provided excellent customer service while upholding company policies.
- Verified accuracy of room rates and other charges during check-in process.
- Greeted, registered and assigned rooms to hotel or motel guests..
- Managed guest check-in and check-out procedures, reservations and payments.
- Ensured lobby area was clean and presentable at all times.
Education
Associate of Science - Hospitality Management
HEART/NSTA TRUST
Whitehouse, JA12.2021
High School Diploma -
GODFREY STEWARD HIGH SCHOOL
Savanna-La-Mar, JA07-2019
Skills
- Customer service
- Time management
- Communication
- Problem solving
- Computer proficiency
- Attention to detail
- Teamwork
- Critical thinking
Timeline
Front Desk Agent
Country Inn & Suites
04.2025 - Current
Front Desk Agent
Comfort Inn & Suites
11.2024 - 04.2025
Front Desk Agent
Country Inn & Suites By Radisson
05.2022 - 11.2024
Associate of Science - Hospitality Management
HEART/NSTA TRUST
High School Diploma -
GODFREY STEWARD HIGH SCHOOL
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