Darius Brooks
Stoughton,MA
Summary
AV/IT Engineer specializing in operational readiness for high-stakes environments, ensuring 400+ mission-critical rooms remain client-ready. Expertise in configuring and troubleshooting Biamp, Crestron, and AMX systems, and maintaining seamless audio, display, and network functionality. Proven ability to implement preventive maintenance programs that mitigate room risks.
Overview
11
11
years of professional experience
Work History
Field Service Engineer
For The Record
Woburn, USA
06.2024 - Current
- Own operational readiness for 400+ high-stakes courtroom AV/IT environments through proactive checks, urgent onsite response, and documented remediation.
- Deploy, configure, and calibrate Biamp Tesira DSPs, microphones, displays, interactive panels, and Crestron/AMX control workflows to keep rooms client-ready.
- Troubleshoot audio, display, rack, endpoint, control, and network issues, including TCP/IP, DNS, device connectivity, and application-impacting failures.
- Built and executed a preventive maintenance program that identifies hardware degradation, inventory gaps, and room risks before they disrupt proceedings.
- Provide Tier 2/3 remote and onsite support using ServiceNow, RDP, and Bomgar; capture clear issue history, quick fixes, root cause notes, and final resolutions.
- Coordinate with technical teams when issues span AV devices, room configuration, servers, and network layers; apply temporary failover/workaround steps when needed.
AV Technician
State Street
Boston, USA
09.2023 - 12.2023
- Supported corporate meeting rooms and live event spaces, keeping projectors, displays, microphones, mixers, soundboards, lighting, and control systems ready.
- Configured and programmed Crestron control systems for audiovisual applications and resolved live audio, display, and control issues under executive-meeting pressure.
- Maintained AV inventory records, repair notes, and supply status while coordinating closely with event staff and end users for rapid room support.
Service Operations Specialist
Echosens
Waltham, USA
12.2021 - 09.2023
- Delivered customer-facing hardware/software support by phone, Outlook, Salesforce, RDP, and TeamViewer; triaged escalations and scheduled maintenance visits.
- Configured and tested new hardware/software and resolved workstation, print server, TCP/IP, DNS, and network connectivity issues for clients and internal users.
- Calibrated, tested, and repaired sensitive medical equipment while maintaining compliance-focused documentation, parts tracking, and service records.
- Monitored repair inventory levels, coordinated service deployments, entered operational data, and served as a reliable technical liaison for customers.
Slot Technician
Wynn Resorts
Everett, USA
06.2019 - 11.2021
- Managed parts tracking and inventory support for regulated slot machine hardware, switches, locks, cabling, and vendor-approved components used in installation and maintenance workflows.
- Installed, assembled, configured, and tested slot machines and vendor-approved hardware in a regulated, customer-facing casino environment.
- Troubleshot and repaired Linux/Windows-based systems, switches, cabinet wiring, peripherals, locks, and hardware faults while minimizing machine downtime.
- Ran Cat6 and fiber cabling through floors and walls, supported switch installation, and followed state regulations for cash-handling and equipment validation.
Manager / Lead Technician
CPR
Saugus, USA
01.2016 - 06.2019
- Led high-volume electronics repair operations, trained new technicians, and provided hands-on guidance during critical diagnostics and repair work.
- Inspected, tested, and repaired electronics to isolate malfunctions, verify functionality, and return devices to service quickly and accurately.
- Maintained detailed service records covering customer issues, parts used, labor hours, repair costs, and final resolution notes.
- Oversaw inventory control for repair devices, replacement parts, tools, and service records, helping maintain accurate stock levels and reduce repair delays.
Help Desk Technician
Foodtec Solutions
Newton, USA
02.2015 - 08.2015
- Delivered remote and onsite help desk support via ticketing system, documenting and resolving end-user hardware/software issues to enhance user experience.
- Diagnosed network, workstation, and application issues through phone and in-person support, effectively communicating solutions to users across the organization.
- Managed user policies in Active Directory, provisioning new users and assigning appropriate security rights/access permissions to ensure system integrity.
- Imaged laptops and desktops using SCCM, coordinated hardware/software upgrades, and supported software deployment for client workstations.
Skills
- Conference & AV Room Operations
- Video Conferencing Support: Teams / Zoom / ZoomGov workflows
- Camera, Microphone & Display Signal Flow
- Biamp Tesira DSP / Dante L1-L2
- Crestron & AMX Control Systems
- Mac / Windows Hardware Configuration
- Cloud Service Management
- Active Directory User Provisioning
- SCCM Imaging & Software Deployment
- Endpoint Maintenance, Patch Cycles & OS Updates
- Device Inventory, Repair Records & EOL/EOS Risk Tracking
- TCP/IP, DNS & Print Server Troubleshooting
- IT Support Ticketing
- Remote support tools
- Scripting for Automation
- Field Equipment Setup
- Client-Facing Triage & Incident Notes
- Cross-Functional Escalation with Network/IT Teams
Timeline
Field Service Engineer
For The Record
06.2024 - Current
AV Technician
State Street
09.2023 - 12.2023
Service Operations Specialist
Echosens
12.2021 - 09.2023
Slot Technician
Wynn Resorts
06.2019 - 11.2021
Manager / Lead Technician
CPR
01.2016 - 06.2019
Help Desk Technician
Foodtec Solutions
02.2015 - 08.2015