Darius Bush
North Augusta,SC
Summary
I am a very adaptive and eager to learn IT professional, with experience in troubleshooting, networking, and security. Bolstered by my Network+ certification. I'm eager to join a dynamic team and grow within a company!
Overview
14
14
years of professional experience
1
1
Certification
Work History
Onsite Adminstrator
Hewitt Packard/HP (Fort Eisenhower)
02.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Observed packing operations to verify conformance to specifications.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
Desktop Support Technician
WellStar MCG Health
08.2024 - 12.2024
- Configured and maintained system hardware, software and network components.
- Installed, tested and evaluated new systems, applications and patches.
- Troubleshot application errors and provided technical support to end-users.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Resolved complex technical problems within established service level agreements.
- Set up, optimized and managed network equipment.
- Oversaw storage management, data migration, backups and drive replacements.
- Collaborated with IT teams to design and improve the network architecture, enhancing overall performance and reliability.
- Implemented and managed VPNs, enabling secure remote access for employees.
- Participated in the planning and execution of IT infrastructure projects, meeting deadlines and budget requirements.
IT Consultant/Help Desk Technician
Augusta State Medical Prison (Centurion Project)
05.2024 - 08.2024
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Performed routine maintenance and software updates on support tools and customer systems.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Resolved network connectivity issues.
- Configured and managed VPN connectivity and network performance tuning.
Machine Technician/Quality Coordinator
Bridgestone
11.2019 - 12.2023
- Inspecting, analyzing, and troubleshooting systems and equipment
- Compiled data for reports using various computer programs including Microsoft Word, Excel, and PowerPoint.
- Read and interpreted schematics, diagrams and blueprints to follow specifications in maintaining industrial machinery.
- Analyzed blueprints and manufacturer instructions to take apart and reassemble machinery for maintenance and component replacements.
- Reading repair manuals and liaising with other professionals
- Running tests and interpreting results to make effective recommendations
- Writing up reports, safety regulations, and preventative maintenance parts
- Performed risk analysis on new projects to identify potential areas of non-conformance.
- Implemented corrective action plans for process improvement initiatives based on audit findings.
- Created reports summarizing key findings from inspections, investigations, audits and other activities related to quality control.
Machine Operator/Trainer
Autoneum
01.2015 - 09.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within production environment.
- Operated various types of machinery, contributing to successful completion of diverse projects.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Manager in Training
SUBWAY®Restaurants
03.2011 - 12.2014
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
Education
Some College (No Degree) - Information Technology
Aiken Technical College
High School Diploma -
South Aiken High School
Aiken, SC06.2013
Skills
- Network Troubleshooting
- Desktop Technical Support
- Hardware Installation
- Help Desk Operations/Services
- Mobile Device Management
- Software configuration/updating
- Application support
- Network Security
- Troubleshooting and diagnostics
- Ticketing (ServiceNow)
- Customer service
Assessments
- Technical support, Proficient, 01/01/2024, Performing software, hardware, and network operations
- Technical support: Customer situations, Proficient, 12/01/2023, Responding to technical support situations with sensitivity
- Work style: Reliability, Proficient, 03/12/2024, Tendency to be reliable, dependable, and accountable at work
- Mechanical knowledge, Proficient, 02/01/2024, Understanding and applying mechanical concepts and processes
- Attention to detail, Proficient, 12/01/2023, Identifying differences in materials, following instructions, and detecting details among distracting information
- Work style: Reliability, Proficient, 01/15/2024, Tendency to be reliable, dependable, and act with integrity at work
Certification
COMPTIA Network+ Certification - 07/16/2024
Timeline
Desktop Support Technician
WellStar MCG Health
08.2024 - 12.2024
IT Consultant/Help Desk Technician
Augusta State Medical Prison (Centurion Project)
05.2024 - 08.2024
Onsite Adminstrator
Hewitt Packard/HP (Fort Eisenhower)
02.2024 - Current
Machine Technician/Quality Coordinator
Bridgestone
11.2019 - 12.2023
Machine Operator/Trainer
Autoneum
01.2015 - 09.2019
Manager in Training
SUBWAY®Restaurants
03.2011 - 12.2014
High School Diploma -
South Aiken High School
Some College (No Degree) - Information Technology
Aiken Technical College
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